The global Customer Relationship Management (CRM) market size is estimated to be $xx million in 2023, and will reach $xx million by 2032, growing at a CAGR of xx% during the forecast period from 2024 to 2032.
This report studies the Customer Relationship Management (CRM) market, covering market size for segment by type (On-premises, Cloud-based, etc.), by application (SMEs, Large Enterprises, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Salesforce.com, Adobe, Oracle, SAP, Microsoft, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).
This report provides detailed historical analysis of global market for Customer Relationship Management (CRM) from 2018-2023, and provides extensive market forecasts from 2024-2032 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Customer Relationship Management (CRM) market.
Leading Players of Customer Relationship Management (CRM) including:
Salesforce.com
Adobe
Oracle
SAP
Microsoft
Genesys
Zendesk
Pegasystems
HubSpot
Nice Systems
ICIMS
Simplicant
Zoho
Insightly
Freshdesk
Newton Software
Pipedrive
Sage
Infusionsoft
ProsperWorks
NetSuite
TeamWox
SalesNexus
Infor
Salesboom
SugarCRM
IBM
Workbooks
Nimble
UserVoice
Market split by Type:
On-premises
Cloud-based
Market split by Application:
SMEs
Large Enterprises
Market split by Sales Channel:
Direct Channel
Distribution Channel
Market split by Region/Country:
North America (United States and Canada)
Europe (Germany, UK, France, Italy, Spain, and Russia, etc.)
Asia-Pacific (China, Japan, Korea, India, Australia, and Southeast Asia, etc.)
South America (Brazil, Mexico, and Argentina, etc.)
Middle East & Africa (Turkey, UAE, Saudi Arabia, and South Africa, etc.)
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TABLE OF CONTENTS
Table of Contents
Chapter 1 Customer Relationship Management (CRM) Market Overview
1.1 Customer Relationship Management (CRM) Definition
1.2 Global Customer Relationship Management (CRM) Market Size Status and Outlook (2018-2032)
1.3 Global Customer Relationship Management (CRM) Market Size Comparison by Region (2018-2032)
1.4 Global Customer Relationship Management (CRM) Market Size Comparison by Type (2018-2032)
1.5 Global Customer Relationship Management (CRM) Market Size Comparison by Application (2018-2032)
1.6 Global Customer Relationship Management (CRM) Market Size Comparison by Sales Channel (2018-2032)
1.7 Customer Relationship Management (CRM) Market Dynamics
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Merger/Acquisition/Expansion)
1.7.4 Key Trends in Customer Relationship Management (CRM) Market
Chapter 2 Customer Relationship Management (CRM) Market Competition by Player
2.1 Global Customer Relationship Management (CRM) Sales and Market Share by Player (2021-2023)
2.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Player (2021-2023)
2.3 Global Customer Relationship Management (CRM) Average Price by Player (2021-2023)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Customer Relationship Management (CRM) Market Segment by Type
3.1 Global Customer Relationship Management (CRM) Market by Type
3.1.1 On-premises
3.1.2 Cloud-based
3.2 Global Customer Relationship Management (CRM) Sales and Market Share by Type (2018-2023)
3.3 Global Customer Relationship Management (CRM) Revenue and Market Share by Type (2018-2023)
3.4 Global Customer Relationship Management (CRM) Average Price by Type (2018-2023)
3.5 Conclusion of Segment by Type
Chapter 4 Customer Relationship Management (CRM) Market Segment by Application
4.1 Global Customer Relationship Management (CRM) Market by Application
4.1.1 SMEs
4.1.2 Large Enterprises
4.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Application (2018-2023)
4.3 Conclusion of Segment by Application
Chapter 5 Customer Relationship Management (CRM) Market Segment by Sales Channel
5.1 Global Customer Relationship Management (CRM) Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Sales Channel (2018-2023)
5.3 Conclusion of Segment by Sales Channel
Chapter 6 Customer Relationship Management (CRM) Market Segment by Region & Country
6.1 Global Customer Relationship Management (CRM) Market Size and CAGR by Region (2018-2032)
6.2 Global Customer Relationship Management (CRM) Sales and Market Share by Region (2018-2023)
6.3 Global Customer Relationship Management (CRM) Revenue and Market Share by Region (2018-2023)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Customer Relationship Management (CRM) Market Share by Type
6.4.3 North America Customer Relationship Management (CRM) Market Share by Application
6.4.4 United States
6.4.5 Canada
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Customer Relationship Management (CRM) Market Share by Type
6.5.3 Europe Customer Relationship Management (CRM) Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Spain
6.5.9 Russia
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Customer Relationship Management (CRM) Market Share by Type
6.6.3 Asia-Pacific Customer Relationship Management (CRM) Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Customer Relationship Management (CRM) Market Share by Type
6.7.3 South America Customer Relationship Management (CRM) Market Share by Application
6.7.4 Brazil
6.7.5 Mexico
6.7.6 Argentina
6.7.7 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Customer Relationship Management (CRM) Market Share by Type
6.8.3 Middle East & Africa Customer Relationship Management (CRM) Market Share by Application
6.8.4 Turkey
6.8.5 UAE
6.8.6 Saudi Arabia
6.8.7 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Customer Relationship Management (CRM) Players
7.1 Salesforce.com
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Adobe
7.3 Oracle
7.4 SAP
7.5 Microsoft
7.6 Genesys
7.7 Zendesk
7.8 Pegasystems
7.9 HubSpot
7.10 Nice Systems
7.11 ICIMS
7.12 Simplicant
7.13 Zoho
7.14 Insightly
7.15 Freshdesk
7.16 Newton Software
7.17 Pipedrive
7.18 Sage
7.19 Infusionsoft
7.20 ProsperWorks
7.21 NetSuite
7.22 TeamWox
7.23 SalesNexus
7.24 Infor
7.25 Salesboom
7.26 SugarCRM
7.27 IBM
7.28 Workbooks
7.29 Nimble
7.30 UserVoice
Chapter 8 Upstream and Downstream Analysis of Customer Relationship Management (CRM)
8.1 Industrial Chain of Customer Relationship Management (CRM)
8.2 Upstream of Customer Relationship Management (CRM)
8.3 Downstream of Customer Relationship Management (CRM)
Chapter 9 Development Trend of Customer Relationship Management (CRM) (2024-2032)
9.1 Global Customer Relationship Management (CRM) Market Size (Sales and Revenue) Forecast (2024-2032)
9.2 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Region (2024-2032)
9.3 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Type (2024-2032)
9.4 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Application (2024-2032)
9.5 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Sales Channel (2024-2032)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
LIST OF TABLES & FIGURES
List of Tables and Figures
Figure Customer Relationship Management (CRM) Example
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Status and Outlook (2018-2032)
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Comparison by Region (2018-2032)
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Comparison by Type (2018-2032)
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Comparison by Application (2018-2032)
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Comparison by Sales Channel (2018-2032)
Table Global Customer Relationship Management (CRM) Sales by Player (2021-2023)
Table Global Customer Relationship Management (CRM) Sales Market Share by Player (2021-2023)
Figure Global Customer Relationship Management (CRM) Sales Market Share by Player in 2023
Table Global Customer Relationship Management (CRM) Revenue (Million $) by Player (2021-2023)
Table Global Customer Relationship Management (CRM) Revenue Market Share by Player (2021-2023)
Figure Global Customer Relationship Management (CRM) Revenue Market Share by Player in 2023
Table Global Customer Relationship Management (CRM) Average Price by Player (2021-2023)
Figure Global Customer Relationship Management (CRM) Average Price by Player in 2023
Figure Global Customer Relationship Management (CRM) Players Competition Situation ? Top 5 Players? Revenue Market Share in 2021
Figure Global Customer Relationship Management (CRM) Players Competition Trends ? Top 5 Players? Revenue Market Share in 2023
Figure Example of On-premises
Figure Global On-premises Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of Cloud-based
Figure Global Cloud-based Revenue (Million $) and Growth Rate (2018-2023)
Table Global Customer Relationship Management (CRM) Sales by Type (2018-2023)
Table Global Customer Relationship Management (CRM) Sales Market Share by Type (2018-2023)
Figure Global Customer Relationship Management (CRM) Sales Market Share by Type in 2023
Table Global Customer Relationship Management (CRM) Revenue (Million $) by Type (2018-2023)
Table Global Customer Relationship Management (CRM) Revenue Market Share by Type (2018-2023)
Figure Global Customer Relationship Management (CRM) Revenue Market Share by Type in 2023
Table Global Customer Relationship Management (CRM) Average Price by Type (2018-2023)
Figure Global Customer Relationship Management (CRM) Average Price by Type in 2023
Table Leading Players of Customer Relationship Management (CRM) by Type in 2023
Figure Example of SMEs
Figure Global Customer Relationship Management (CRM) for SMEs Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of Large Enterprises
Figure Global Customer Relationship Management (CRM) for Large Enterprises Revenue (Million $) and Growth Rate (2018-2023)
Table Global Customer Relationship Management (CRM) Sales by Application (2018-2023)
Table Global Customer Relationship Management (CRM) Sales Market Share by Application (2018-2023)
Figure Global Customer Relationship Management (CRM) Sales Market Share by Application in 2023
Table Leading Consumers of Customer Relationship Management (CRM) by Application in 2023
Figure Example of Direct Channel
Figure Global Customer Relationship Management (CRM) for Direct Channel Revenue (Million $) and Growth Rate (2018-2023)
Figure Example of Distribution Channel
Figure Global Customer Relationship Management (CRM) for Distribution Channel Revenue (Million $) and Growth Rate (2018-2023)
Table Global Customer Relationship Management (CRM) Revenue by Sales Channel (2018-2023)
Table Global Customer Relationship Management (CRM) Revenue Market Share by Sales Channel (2018-2023)
Figure Global Customer Relationship Management (CRM) Revenue Market Share by Sales Channel in 2023
Table Leading Distributors/Dealers of Customer Relationship Management (CRM) by Sales Channel in 2023
Table Global Customer Relationship Management (CRM) Market Size and CAGR by Region (2018-2032)
Table Global Customer Relationship Management (CRM) Sales by Region (2018-2023)
Table Global Customer Relationship Management (CRM) Sales Market Share by Region (2018-2023)
Figure Global Customer Relationship Management (CRM) Sales Market Share by Region in 2023
Table Global Customer Relationship Management (CRM) Revenue (Million $) by Region (2018-2023)
Table Global Customer Relationship Management (CRM) Revenue Market Share by Region (2018-2023)
Figure Global Customer Relationship Management (CRM) Revenue Market Share by Region in 2023
Table North America Customer Relationship Management (CRM) Sales by Country (2018-2023)
Figure North America Customer Relationship Management (CRM) Sales Market Share by Country (2018-2023)
Table North America Customer Relationship Management (CRM) Revenue by Country (2018-2023)
Figure North America Customer Relationship Management (CRM) Revenue Market Share by Country (2018-2023)
Figure North America Customer Relationship Management (CRM) Market Share by Type in 2023
Figure North America Customer Relationship Management (CRM) Market Share by Application in 2023
Figure United States Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure United States Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Canada Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Canada Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Table Europe Customer Relationship Management (CRM) Sales by Country (2018-2023)
Figure Europe Customer Relationship Management (CRM) Sales Market Share by Country (2018-2023)
Table Europe Customer Relationship Management (CRM) Revenue by Country (2018-2023)
Figure Europe Customer Relationship Management (CRM) Revenue Market Share by Country (2018-2023)
Figure Europe Customer Relationship Management (CRM) Market Share by Type in 2023
Figure Europe Customer Relationship Management (CRM) Market Share by Application in 2023
Figure Germany Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Germany Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure UK Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure UK Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure France Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure France Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Italy Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Italy Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Spain Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Spain Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Russia Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Russia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Table Asia-Pacific Customer Relationship Management (CRM) Sales by Country (2018-2023)
Figure Asia-Pacific Customer Relationship Management (CRM) Sales Market Share by Country (2018-2023)
Table Asia-Pacific Customer Relationship Management (CRM) Revenue by Country (2018-2023)
Figure Asia-Pacific Customer Relationship Management (CRM) Revenue Market Share by Country (2018-2023)
Figure Asia-Pacific Customer Relationship Management (CRM) Market Share by Type in 2023
Figure Asia-Pacific Customer Relationship Management (CRM) Market Share by Application in 2023
Figure China Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure China Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Japan Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Japan Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Korea Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Korea Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure India Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure India Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Southeast Asia Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Southeast Asia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Australia Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Australia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Table South America Customer Relationship Management (CRM) Sales by Country (2018-2023)
Figure South America Customer Relationship Management (CRM) Sales Market Share by Country (2018-2023)
Table South America Customer Relationship Management (CRM) Revenue by Country (2018-2023)
Figure South America Customer Relationship Management (CRM) Revenue Market Share by Country (2018-2023)
Figure South America Customer Relationship Management (CRM) Market Share by Type in 2023
Figure South America Customer Relationship Management (CRM) Market Share by Application in 2023
Figure Brazil Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Brazil Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Mexico Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Mexico Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Argentina Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Argentina Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Colombia Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Colombia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Table Middle East & Africa Customer Relationship Management (CRM) Sales by Country (2018-2023)
Figure Middle East & Africa Customer Relationship Management (CRM) Sales Market Share by Country (2018-2023)
Table Middle East & Africa Customer Relationship Management (CRM) Revenue by Country (2018-2023)
Figure Middle East & Africa Customer Relationship Management (CRM) Revenue Market Share by Country (2018-2023)
Figure Middle East & Africa Customer Relationship Management (CRM) Market Share by Type in 2023
Figure Middle East & Africa Customer Relationship Management (CRM) Market Share by Application in 2023
Figure Turkey Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Turkey Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure UAE Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure UAE Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure Saudi Arabia Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure Saudi Arabia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Figure South Africa Customer Relationship Management (CRM) Sales and Growth Rate (2018-2023)
Figure South Africa Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2018-2023)
Table Company Snapshot of Salesforce.com
Table Customer Relationship Management (CRM) Introduction of Salesforce.com
Table Customer Relationship Management (CRM) Sales, Price, Revenue, Gross Margin and Market Share of Salesforce.com (2021-2023)
Table Industrial Chain of Customer Relationship Management (CRM)
Table Leading Consumers of Customer Relationship Management (CRM)
Figure Global Customer Relationship Management (CRM) Sales and Growth Rate Forecast (2024-2032)
Figure Global Customer Relationship Management (CRM) Revenue and Growth Rate Forecast (2024-2032)
Table Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Region (2024-2032)
Table Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Type (2024-2032)
Table Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Application (2024-2032)
Table Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Sales Channel (2024-2032)
