Report overview
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
This report aims to provide a comprehensive presentation of the global market for Speech Based Interactive Voice Response Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Speech Based Interactive Voice Response Software. This report contains market size and forecasts of Speech Based Interactive Voice Response Software in global, including the following market information:
Global Speech Based Interactive Voice Response Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Speech Based Interactive Voice Response Software market was valued at US$ 2072.6 million in 2022 and is projected to reach US$ 4462.9 million by 2029, at a CAGR of 11.6% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%.
We surveyed the Speech Based Interactive Voice Response Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Speech Based Interactive Voice Response Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Speech Based Interactive Voice Response Software Market Segment Percentages, by Type, 2022 (%)
Cloud-based
On Premise
Global Speech Based Interactive Voice Response Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Speech Based Interactive Voice Response Software Market Segment Percentages, by Application, 2022 (%)
Large Enterprise
Medium Enterprise
Small Enterprise
Global Speech Based Interactive Voice Response Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Speech Based Interactive Voice Response Software Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Speech Based Interactive Voice Response Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Speech Based Interactive Voice Response Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
Outline of Major Chapters:
Chapter 1: Introduces the definition of Speech Based Interactive Voice Response Software, market overview.
Chapter 2: Global Speech Based Interactive Voice Response Software market size in revenue.
Chapter 3: Detailed analysis of Speech Based Interactive Voice Response Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Speech Based Interactive Voice Response Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
