Report overview
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM) Software. This report contains market size and forecasts of IT Service Management (ITSM) Software in global, including the following market information:
Global IT Service Management (ITSM) Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global IT Service Management (ITSM) Software market was valued at US$ 2975.6 million in 2022 and is projected to reach US$ 5338.6 million by 2029, at a CAGR of 8.7% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The key consumption markets locate at developed countries. The USA takes the market share of 43%, followed by EU with 29%. China's consumption market has a quicker growing speed, with a market share of 8%.
ServiceNow and Atlassian are the top 2 players of IT Service Management (ITSM) Software, with about 42% market shares.
We surveyed the IT Service Management (ITSM) Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global IT Service Management (ITSM) Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global IT Service Management (ITSM) Software Market Segment Percentages, by Type, 2022 (%)
Cloud-Based
On-Premises
Global IT Service Management (ITSM) Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global IT Service Management (ITSM) Software Market Segment Percentages, by Application, 2022 (%)
SMEs
Large Enterprises
Global IT Service Management (ITSM) Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global IT Service Management (ITSM) Software Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies IT Service Management (ITSM) Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies IT Service Management (ITSM) Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo Software
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Outline of Major Chapters:
Chapter 1: Introduces the definition of IT Service Management (ITSM) Software, market overview.
Chapter 2: Global IT Service Management (ITSM) Software market size in revenue.
Chapter 3: Detailed analysis of IT Service Management (ITSM) Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of IT Service Management (ITSM) Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
