Report overview
An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.
This report aims to provide a comprehensive presentation of the global market for Online CRM Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Online CRM Tools. This report contains market size and forecasts of Online CRM Tools in global, including the following market information:
Global Online CRM Tools Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Online CRM Tools market was valued at US$ 46580 million in 2022 and is projected to reach US$ 122210 million by 2029, at a CAGR of 14.8% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc. America is the largest market, occupied for about 50 percent, followed by Europe. In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.
We surveyed the Online CRM Tools companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Online CRM Tools Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Online CRM Tools Market Segment Percentages, by Type, 2022 (%)
Cloud-based
Web-based
Global Online CRM Tools Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Online CRM Tools Market Segment Percentages, by Application, 2022 (%)
SMBs
Large Enterprises
Global Online CRM Tools Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Online CRM Tools Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Online CRM Tools revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Online CRM Tools revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Salesforce
SAP
Adobe Marketing Cloud
Oracle
Microsoft
Epsilon
Mailchimp
HubSpot
Genesys
Zoho CRM
Copper
amoCRM
Freshsales
Creatio (formerly bpm?online)
Teamgate CRM
Really Simple Systems CRM
Agile CRM
Yetiforce CRM
SutiCRM
InStream
Vtiger CRM
Bitrix24
SeoToaster CRM
Breezz
RepairShopr
Yonyx
Wakeupsales
Outline of Major Chapters:
Chapter 1: Introduces the definition of Online CRM Tools, market overview.
Chapter 2: Global Online CRM Tools market size in revenue.
Chapter 3: Detailed analysis of Online CRM Tools company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Online CRM Tools in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
