Report overview
Service delivery automation, or SDA, is an umbrella term for the technologies that automate a series of human actions in a business or IT process. It can be used to: Search websites and gather pertinent information. Administer purchase orders and invoices.
This report aims to provide a comprehensive presentation of the global market for Service Delivery Automation, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Service Delivery Automation. This report contains market size and forecasts of Service Delivery Automation in global, including the following market information:
Global Service Delivery Automation Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Service Delivery Automation market was valued at US$ 2814 million in 2022 and is projected to reach US$ 7238.6 million by 2029, at a CAGR of 14.5% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
North America accounted for the largest share of the global service delivery automation market due to the implementation of service delivery automation solutions across varied industries in this region. However, major growth will be witnessed in the Asia-Pacific region, mainly attributed to the increasing adoption of service delivery automation solutions across India, China, Japan, and South Korea. The market in the Latin American and MEA regions is growing at a comparatively slower rate due to lack of commercialization of technologies.
We surveyed the Service Delivery Automation companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Service Delivery Automation Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Service Delivery Automation Market Segment Percentages, by Type, 2022 (%)
IT Process Automation
Business Process Automation
Global Service Delivery Automation Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Service Delivery Automation Market Segment Percentages, by Application, 2022 (%)
BFSI
IT, Telecommunication & Media
Travel, Hospitality & Transportation
Retail & Consumer Goods
Healthcare & Pharmaceuticals
Manufacturing & Logistics
Others
Global Service Delivery Automation Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Service Delivery Automation Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Service Delivery Automation revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Service Delivery Automation revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
IBM
Uipath SRL
Ipsoft
Blue Prism
Xerox
Nice Systems
Celaton Limited
Openspan
Automation Anywhere
Arago
Genfour
Exilant Technologies
Softomotive
Sutherland Global Services
Outline of Major Chapters:
Chapter 1: Introduces the definition of Service Delivery Automation, market overview.
Chapter 2: Global Service Delivery Automation market size in revenue.
Chapter 3: Detailed analysis of Service Delivery Automation company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Service Delivery Automation in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
