In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.
This report aims to provide a comprehensive presentation of the global market for Helpdesk Automation, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Helpdesk Automation. This report contains market size and forecasts of Helpdesk Automation in global, including the following market information:
- Global Helpdesk Automation Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Helpdesk Automation market was valued at US$ 2712.3 million in 2022 and is projected to reach US$ 13130 million by 2029, at a CAGR of 25.3% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The global helpdesk automation market is expected to witness a significant growth on account of high consumerization of information technology, and high demand of automation routine process. Also, the growing need for minimizing the level 1 support is driving the growth of the market for large enterprises. This factor majorly arises due to the new industry chain structure comprising of helpdesk automation. For resolving customer queries and issues related to product or service, helpdesk support is used, which is either web-based or software-based. The helpdesk support in a small & medium enterprise is usually handled by one or two persons, however, in large organization; the level of support at level 1 is complex and widespread requiring service from more than one person. Though, automation is gaining a significant growth among end-users? need to provide better service to users contacting the helpdesk, the risk associated with multi tenancy and limited capabilities of the enterprises may restrain the market growth
We surveyed the Helpdesk Automation companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Helpdesk Automation Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Helpdesk Automation Market Segment Percentages, by Type, 2022 (%)
- Incident Management Systems
- Self-service Password Reset
- Knowledge Base
- Incident Management Portal
- Automated Diagnostics
Global Helpdesk Automation Market, by ApplicatiSegment on, 2018-2023, 2024-2029 ($ millions)
Global Helpdesk Automation Market Percentages, by Application, 2022 (%)
- IT and Telecom
- BFSI
- Government and Education
- Healthcare
- Manufacturing and Automotive
- Retail
- Others
Global Helpdesk Automation Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Helpdesk Automation Market Segment Percentages, By Region and Country, 2022 (%)
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- France
- U.K.
- Italy
- Russia
- Nordic Countries
- Benelux
- Rest of Europe
- Asia
- China
- Japan
- South Korea
- Southeast Asia
- India
- Rest of Asia
- South America
- Brazil
- Argentina
- Rest of South America
- Middle East & Africa
- Turkey
- Israel
- Saudi Arabia
- UAE
- Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
- Key companies Helpdesk Automation revenues in global market, 2018-2023 (estimated), ($ millions)
- Key companies Helpdesk Automation revenues share in global market, 2022 (%)
key players include:
- BMC Software
- Broadcom
- HP Enterprise Services
- ServiceNow
- Atlassian
- Axios Systems
- Cherwell Software
- Freshdesk
- Happyfox
- Kayako
- NTR Global
- Resolve Systems
- Sunrise Software
- SunView Software
- Vision Helpdesk
- Vorex
- Outline of Major Chapters:
- Chapter 1: Introduces the definition of Helpdesk Automation, market overview.
- Chapter 2: Global Helpdesk Automation market size in revenue.
- Chapter 3: Detailed analysis of Helpdesk Automation company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
- Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
- Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
- Chapter 6: Sales of Helpdesk Automation in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
- Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
- Chapter 8: The main points and conclusions of the report.
