Report overview
Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media.
This report aims to provide a comprehensive presentation of the global market for Citizen Request Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Citizen Request Management Software. This report contains market size and forecasts of Citizen Request Management Software in global, including the following market information:
Global Citizen Request Management Software Market Revenue, 2018-2023, 2024-2030, ($ millions)
Global top five companies in 2022 (%)
The global Citizen Request Management Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-Based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Citizen Request Management Software include CityView, Accela, NetFore Systems, Esri, AvePoint, CentralSquare Technologies, Citibot, Aeon Nexus Corporation and Online Solutions, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Citizen Request Management Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Citizen Request Management Software Market, by Type, 2018-2023, 2024-2030 ($ millions)
Global Citizen Request Management Software Market Segment Percentages, by Type, 2022 (%)
Cloud-Based
Web-Based
Global Citizen Request Management Software Market, by Application, 2018-2023, 2024-2030 ($ millions)
Global Citizen Request Management Software Market Segment Percentages, by Application, 2022 (%)
Government
Public Works Department
Global Citizen Request Management Software Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)
Global Citizen Request Management Software Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Citizen Request Management Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Citizen Request Management Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
CityView
Accela
NetFore Systems
Esri
AvePoint
CentralSquare Technologies
Citibot
Aeon Nexus Corporation
Online Solutions
Wagsys Software Solutions
CivicPlus
Ctzen
Comcate
E-Gov Link
Kratos Technology
GovQA
Granicus
HelpinBox.io
Intelligov Software
iWorQ Systems
MaintStar
My Council Services
Novo Solutions
Motorola Solutions
PubWorks
QAlert Insider
SmartComment
Tyler Technologies
Outline of Major Chapters:
Chapter 1: Introduces the definition of Citizen Request Management Software, market overview.
Chapter 2: Global Citizen Request Management Software market size in revenue.
Chapter 3: Detailed analysis of Citizen Request Management Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Citizen Request Management Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
