Report overview
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
This report aims to provide a comprehensive presentation of the global market for Conversational Support Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational Support Software. This report contains market size and forecasts of Conversational Support Software in global, including the following market information:
Global Conversational Support Software Market Revenue, 2018-2023, 2024-2030, ($ millions)
Global top five companies in 2022 (%)
The global Conversational Support Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud Based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Conversational Support Software include HubSpot, Intercom, Podium, Front App, Birdeye, Zendesk, Kustomer, Freshworks and Gladly, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Conversational Support Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Conversational Support Software Market, by Type, 2018-2023, 2024-2030 ($ millions)
Global Conversational Support Software Market Segment Percentages, by Type, 2022 (%)
Cloud Based
On Premises
Global Conversational Support Software Market, by Application, 2018-2023, 2024-2030 ($ millions)
Global Conversational Support Software Market Segment Percentages, by Application, 2022 (%)
Large Enterprises
SMEs
Global Conversational Support Software Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)
Global Conversational Support Software Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Conversational Support Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Conversational Support Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
HubSpot
Intercom
Podium
Front App
Birdeye
Zendesk
Kustomer
Freshworks
Gladly
Drift
Dixa
Avaya
Help Scout
Userlike
Heymarket
Verloop
Sonar
Hootsuite
SocialSwell
Crisp
Richpanel
ADA SUPPORT
RingCentral
Helpshift
Conversocial
Quiq
MobileMonkey
Trengo
Acquire
Outline of Major Chapters:
Chapter 1: Introduces the definition of Conversational Support Software, market overview.
Chapter 2: Global Conversational Support Software market size in revenue.
Chapter 3: Detailed analysis of Conversational Support Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Conversational Support Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
