This report aims to provide a comprehensive presentation of the global market for Artificial Intelligence Call Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Artificial Intelligence Call Center. This report contains market size and forecasts of Artificial Intelligence Call Center in global, including the following market information:
Global Artificial Intelligence Call Center Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Artificial Intelligence Call Center market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Artificial Intelligence Call Center include IBM, Google, Microsoft, Oracle, SAP, AWS, Nuance Communications, Avaya and Haptik, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Artificial Intelligence Call Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Artificial Intelligence Call Center Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Artificial Intelligence Call Center Market Segment Percentages, by Type, 2022 (%)
Cloud
On-premises
Global Artificial Intelligence Call Center Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Artificial Intelligence Call Center Market Segment Percentages, by Application, 2022 (%)
BFSI
Retail and E-commerce
Telecommunications
Health Care
Media and Entertainment
Global Artificial Intelligence Call Center Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Artificial Intelligence Call Center Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Artificial Intelligence Call Center revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Artificial Intelligence Call Center revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
IBM
Google
Microsoft
Oracle
SAP
AWS
Nuance Communications
Avaya
Haptik
Artificial Solutions
Zendesk
Outline of Major Chapters:
Chapter 1: Introduces the definition of Artificial Intelligence Call Center, market overview.
Chapter 2: Global Artificial Intelligence Call Center market size in revenue.
Chapter 3: Detailed analysis of Artificial Intelligence Call Center company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Artificial Intelligence Call Center in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Artificial Intelligence Call Center Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Artificial Intelligence Call Center Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Artificial Intelligence Call Center Overall Market Size
2.1 Global Artificial Intelligence Call Center Market Size: 2022 VS 2029
2.2 Global Artificial Intelligence Call Center Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Artificial Intelligence Call Center Players in Global Market
3.2 Top Global Artificial Intelligence Call Center Companies Ranked by Revenue
3.3 Global Artificial Intelligence Call Center Revenue by Companies
3.4 Top 3 and Top 5 Artificial Intelligence Call Center Companies in Global Market, by Revenue in 2022
3.5 Global Companies Artificial Intelligence Call Center Product Type
3.6 Tier 1, Tier 2 and Tier 3 Artificial Intelligence Call Center Players in Global Market
3.6.1 List of Global Tier 1 Artificial Intelligence Call Center Companies
3.6.2 List of Global Tier 2 and Tier 3 Artificial Intelligence Call Center Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Artificial Intelligence Call Center Market Size Markets, 2022 & 2029
4.1.2 Cloud
4.1.3 On-premises
4.2 By Type - Global Artificial Intelligence Call Center Revenue & Forecasts
4.2.1 By Type - Global Artificial Intelligence Call Center Revenue, 2018-2023
4.2.2 By Type - Global Artificial Intelligence Call Center Revenue, 2024-2029
4.2.3 By Type - Global Artificial Intelligence Call Center Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Artificial Intelligence Call Center Market Size, 2022 & 2029
5.1.2 BFSI
5.1.3 Retail and E-commerce
5.1.4 Telecommunications
5.1.5 Health Care
5.1.6 Media and Entertainment
5.2 By Application - Global Artificial Intelligence Call Center Revenue & Forecasts
5.2.1 By Application - Global Artificial Intelligence Call Center Revenue, 2018-2023
5.2.2 By Application - Global Artificial Intelligence Call Center Revenue, 2024-2029
5.2.3 By Application - Global Artificial Intelligence Call Center Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Artificial Intelligence Call Center Market Size, 2022 & 2029
6.2 By Region - Global Artificial Intelligence Call Center Revenue & Forecasts
6.2.1 By Region - Global Artificial Intelligence Call Center Revenue, 2018-2023
6.2.2 By Region - Global Artificial Intelligence Call Center Revenue, 2024-2029
6.2.3 By Region - Global Artificial Intelligence Call Center Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Artificial Intelligence Call Center Revenue, 2018-2029
6.3.2 US Artificial Intelligence Call Center Market Size, 2018-2029
6.3.3 Canada Artificial Intelligence Call Center Market Size, 2018-2029
6.3.4 Mexico Artificial Intelligence Call Center Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Artificial Intelligence Call Center Revenue, 2018-2029
6.4.2 Germany Artificial Intelligence Call Center Market Size, 2018-2029
6.4.3 France Artificial Intelligence Call Center Market Size, 2018-2029
6.4.4 U.K. Artificial Intelligence Call Center Market Size, 2018-2029
6.4.5 Italy Artificial Intelligence Call Center Market Size, 2018-2029
6.4.6 Russia Artificial Intelligence Call Center Market Size, 2018-2029
6.4.7 Nordic Countries Artificial Intelligence Call Center Market Size, 2018-2029
6.4.8 Benelux Artificial Intelligence Call Center Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Artificial Intelligence Call Center Revenue, 2018-2029
6.5.2 China Artificial Intelligence Call Center Market Size, 2018-2029
6.5.3 Japan Artificial Intelligence Call Center Market Size, 2018-2029
6.5.4 South Korea Artificial Intelligence Call Center Market Size, 2018-2029
6.5.5 Southeast Asia Artificial Intelligence Call Center Market Size, 2018-2029
6.5.6 India Artificial Intelligence Call Center Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Artificial Intelligence Call Center Revenue, 2018-2029
6.6.2 Brazil Artificial Intelligence Call Center Market Size, 2018-2029
6.6.3 Argentina Artificial Intelligence Call Center Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Artificial Intelligence Call Center Revenue, 2018-2029
6.7.2 Turkey Artificial Intelligence Call Center Market Size, 2018-2029
6.7.3 Israel Artificial Intelligence Call Center Market Size, 2018-2029
6.7.4 Saudi Arabia Artificial Intelligence Call Center Market Size, 2018-2029
6.7.5 UAE Artificial Intelligence Call Center Market Size, 2018-2029
7 Artificial Intelligence Call Center Companies Profiles
7.1 IBM
7.1.1 IBM Company Summary
7.1.2 IBM Business Overview
7.1.3 IBM Artificial Intelligence Call Center Major Product Offerings
7.1.4 IBM Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.1.5 IBM Key News & Latest Developments
7.2 Google
7.2.1 Google Company Summary
7.2.2 Google Business Overview
7.2.3 Google Artificial Intelligence Call Center Major Product Offerings
7.2.4 Google Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.2.5 Google Key News & Latest Developments
7.3 Microsoft
7.3.1 Microsoft Company Summary
7.3.2 Microsoft Business Overview
7.3.3 Microsoft Artificial Intelligence Call Center Major Product Offerings
7.3.4 Microsoft Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.3.5 Microsoft Key News & Latest Developments
7.4 Oracle
7.4.1 Oracle Company Summary
7.4.2 Oracle Business Overview
7.4.3 Oracle Artificial Intelligence Call Center Major Product Offerings
7.4.4 Oracle Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.4.5 Oracle Key News & Latest Developments
7.5 SAP
7.5.1 SAP Company Summary
7.5.2 SAP Business Overview
7.5.3 SAP Artificial Intelligence Call Center Major Product Offerings
7.5.4 SAP Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.5.5 SAP Key News & Latest Developments
7.6 AWS
7.6.1 AWS Company Summary
7.6.2 AWS Business Overview
7.6.3 AWS Artificial Intelligence Call Center Major Product Offerings
7.6.4 AWS Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.6.5 AWS Key News & Latest Developments
7.7 Nuance Communications
7.7.1 Nuance Communications Company Summary
7.7.2 Nuance Communications Business Overview
7.7.3 Nuance Communications Artificial Intelligence Call Center Major Product Offerings
7.7.4 Nuance Communications Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.7.5 Nuance Communications Key News & Latest Developments
7.8 Avaya
7.8.1 Avaya Company Summary
7.8.2 Avaya Business Overview
7.8.3 Avaya Artificial Intelligence Call Center Major Product Offerings
7.8.4 Avaya Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.8.5 Avaya Key News & Latest Developments
7.9 Haptik
7.9.1 Haptik Company Summary
7.9.2 Haptik Business Overview
7.9.3 Haptik Artificial Intelligence Call Center Major Product Offerings
7.9.4 Haptik Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.9.5 Haptik Key News & Latest Developments
7.10 Artificial Solutions
7.10.1 Artificial Solutions Company Summary
7.10.2 Artificial Solutions Business Overview
7.10.3 Artificial Solutions Artificial Intelligence Call Center Major Product Offerings
7.10.4 Artificial Solutions Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.10.5 Artificial Solutions Key News & Latest Developments
7.11 Zendesk
7.11.1 Zendesk Company Summary
7.11.2 Zendesk Business Overview
7.11.3 Zendesk Artificial Intelligence Call Center Major Product Offerings
7.11.4 Zendesk Artificial Intelligence Call Center Revenue in Global Market (2018-2023)
7.11.5 Zendesk Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Artificial Intelligence Call Center Market Opportunities & Trends in Global Market
Table 2. Artificial Intelligence Call Center Market Drivers in Global Market
Table 3. Artificial Intelligence Call Center Market Restraints in Global Market
Table 4. Key Players of Artificial Intelligence Call Center in Global Market
Table 5. Top Artificial Intelligence Call Center Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Artificial Intelligence Call Center Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Artificial Intelligence Call Center Revenue Share by Companies, 2018-2023
Table 8. Global Companies Artificial Intelligence Call Center Product Type
Table 9. List of Global Tier 1 Artificial Intelligence Call Center Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Artificial Intelligence Call Center Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Artificial Intelligence Call Center Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Artificial Intelligence Call Center Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Artificial Intelligence Call Center Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Artificial Intelligence Call Center Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Artificial Intelligence Call Center Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Artificial Intelligence Call Center Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Artificial Intelligence Call Center Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Artificial Intelligence Call Center Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Artificial Intelligence Call Center Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Artificial Intelligence Call Center Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Artificial Intelligence Call Center Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Artificial Intelligence Call Center Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Artificial Intelligence Call Center Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Artificial Intelligence Call Center Revenue, (US$, Mn), 2024-2029
Table 30. IBM Company Summary
Table 31. IBM Artificial Intelligence Call Center Product Offerings
Table 32. IBM Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 33. IBM Key News & Latest Developments
Table 34. Google Company Summary
Table 35. Google Artificial Intelligence Call Center Product Offerings
Table 36. Google Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 37. Google Key News & Latest Developments
Table 38. Microsoft Company Summary
Table 39. Microsoft Artificial Intelligence Call Center Product Offerings
Table 40. Microsoft Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 41. Microsoft Key News & Latest Developments
Table 42. Oracle Company Summary
Table 43. Oracle Artificial Intelligence Call Center Product Offerings
Table 44. Oracle Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 45. Oracle Key News & Latest Developments
Table 46. SAP Company Summary
Table 47. SAP Artificial Intelligence Call Center Product Offerings
Table 48. SAP Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 49. SAP Key News & Latest Developments
Table 50. AWS Company Summary
Table 51. AWS Artificial Intelligence Call Center Product Offerings
Table 52. AWS Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 53. AWS Key News & Latest Developments
Table 54. Nuance Communications Company Summary
Table 55. Nuance Communications Artificial Intelligence Call Center Product Offerings
Table 56. Nuance Communications Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 57. Nuance Communications Key News & Latest Developments
Table 58. Avaya Company Summary
Table 59. Avaya Artificial Intelligence Call Center Product Offerings
Table 60. Avaya Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 61. Avaya Key News & Latest Developments
Table 62. Haptik Company Summary
Table 63. Haptik Artificial Intelligence Call Center Product Offerings
Table 64. Haptik Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 65. Haptik Key News & Latest Developments
Table 66. Artificial Solutions Company Summary
Table 67. Artificial Solutions Artificial Intelligence Call Center Product Offerings
Table 68. Artificial Solutions Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 69. Artificial Solutions Key News & Latest Developments
Table 70. Zendesk Company Summary
Table 71. Zendesk Artificial Intelligence Call Center Product Offerings
Table 72. Zendesk Artificial Intelligence Call Center Revenue (US$, Mn) & (2018-2023)
Table 73. Zendesk Key News & Latest Developments
List of Figures
Figure 1. Artificial Intelligence Call Center Segment by Type in 2022
Figure 2. Artificial Intelligence Call Center Segment by Application in 2022
Figure 3. Global Artificial Intelligence Call Center Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Artificial Intelligence Call Center Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Artificial Intelligence Call Center Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Artificial Intelligence Call Center Revenue in 2022
Figure 8. By Type - Global Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 9. By Application - Global Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 10. By Type - Global Artificial Intelligence Call Center Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 12. By Application - Global Artificial Intelligence Call Center Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 14. By Region - Global Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 15. By Country - North America Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 16. US Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 20. Germany Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 21. France Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 28. China Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 32. India Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 34. Brazil Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Artificial Intelligence Call Center Revenue Market Share, 2018-2029
Figure 37. Turkey Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Artificial Intelligence Call Center Revenue, (US$, Mn), 2018-2029
Figure 41. IBM Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Google Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Microsoft Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Oracle Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. SAP Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. AWS Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Nuance Communications Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Avaya Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Haptik Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Artificial Solutions Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Zendesk Artificial Intelligence Call Center Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
