This report aims to provide a comprehensive presentation of the global market for Call Center Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Services. This report contains market size and forecasts of Call Center Services in global, including the following market information:
Global Call Center Services Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Call Center Services market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Inbound Service Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Call Center Services include Go Answer, TeleDirect, Five Star, Signius Communications, Specialty Answering Service, Stericycle, Contact Communications, Nextiva and GetCallers, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Call Center Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Center Services Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Call Center Services Market Segment Percentages, by Type, 2022 (%)
Inbound Service
Outbound Service
Global Call Center Services Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Call Center Services Market Segment Percentages, by Application, 2022 (%)
Health Care
Property Management
Utilities
Finance
Educate
Others
Global Call Center Services Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Call Center Services Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Center Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Call Center Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Go Answer
TeleDirect
Five Star
Signius Communications
Specialty Answering Service
Stericycle
Contact Communications
Nextiva
GetCallers
MAP Communications
Davinci
RingCentral
Outline of Major Chapters:
Chapter 1: Introduces the definition of Call Center Services, market overview.
Chapter 2: Global Call Center Services market size in revenue.
Chapter 3: Detailed analysis of Call Center Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Call Center Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Call Center Services Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Call Center Services Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Call Center Services Overall Market Size
2.1 Global Call Center Services Market Size: 2022 VS 2029
2.2 Global Call Center Services Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Call Center Services Players in Global Market
3.2 Top Global Call Center Services Companies Ranked by Revenue
3.3 Global Call Center Services Revenue by Companies
3.4 Top 3 and Top 5 Call Center Services Companies in Global Market, by Revenue in 2022
3.5 Global Companies Call Center Services Product Type
3.6 Tier 1, Tier 2 and Tier 3 Call Center Services Players in Global Market
3.6.1 List of Global Tier 1 Call Center Services Companies
3.6.2 List of Global Tier 2 and Tier 3 Call Center Services Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Call Center Services Market Size Markets, 2022 & 2029
4.1.2 Inbound Service
4.1.3 Outbound Service
4.2 By Type - Global Call Center Services Revenue & Forecasts
4.2.1 By Type - Global Call Center Services Revenue, 2018-2023
4.2.2 By Type - Global Call Center Services Revenue, 2024-2029
4.2.3 By Type - Global Call Center Services Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Call Center Services Market Size, 2022 & 2029
5.1.2 Health Care
5.1.3 Property Management
5.1.4 Utilities
5.1.5 Finance
5.1.6 Educate
5.1.7 Others
5.2 By Application - Global Call Center Services Revenue & Forecasts
5.2.1 By Application - Global Call Center Services Revenue, 2018-2023
5.2.2 By Application - Global Call Center Services Revenue, 2024-2029
5.2.3 By Application - Global Call Center Services Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Call Center Services Market Size, 2022 & 2029
6.2 By Region - Global Call Center Services Revenue & Forecasts
6.2.1 By Region - Global Call Center Services Revenue, 2018-2023
6.2.2 By Region - Global Call Center Services Revenue, 2024-2029
6.2.3 By Region - Global Call Center Services Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Call Center Services Revenue, 2018-2029
6.3.2 US Call Center Services Market Size, 2018-2029
6.3.3 Canada Call Center Services Market Size, 2018-2029
6.3.4 Mexico Call Center Services Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Call Center Services Revenue, 2018-2029
6.4.2 Germany Call Center Services Market Size, 2018-2029
6.4.3 France Call Center Services Market Size, 2018-2029
6.4.4 U.K. Call Center Services Market Size, 2018-2029
6.4.5 Italy Call Center Services Market Size, 2018-2029
6.4.6 Russia Call Center Services Market Size, 2018-2029
6.4.7 Nordic Countries Call Center Services Market Size, 2018-2029
6.4.8 Benelux Call Center Services Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Call Center Services Revenue, 2018-2029
6.5.2 China Call Center Services Market Size, 2018-2029
6.5.3 Japan Call Center Services Market Size, 2018-2029
6.5.4 South Korea Call Center Services Market Size, 2018-2029
6.5.5 Southeast Asia Call Center Services Market Size, 2018-2029
6.5.6 India Call Center Services Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Call Center Services Revenue, 2018-2029
6.6.2 Brazil Call Center Services Market Size, 2018-2029
6.6.3 Argentina Call Center Services Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Call Center Services Revenue, 2018-2029
6.7.2 Turkey Call Center Services Market Size, 2018-2029
6.7.3 Israel Call Center Services Market Size, 2018-2029
6.7.4 Saudi Arabia Call Center Services Market Size, 2018-2029
6.7.5 UAE Call Center Services Market Size, 2018-2029
7 Call Center Services Companies Profiles
7.1 Go Answer
7.1.1 Go Answer Company Summary
7.1.2 Go Answer Business Overview
7.1.3 Go Answer Call Center Services Major Product Offerings
7.1.4 Go Answer Call Center Services Revenue in Global Market (2018-2023)
7.1.5 Go Answer Key News & Latest Developments
7.2 TeleDirect
7.2.1 TeleDirect Company Summary
7.2.2 TeleDirect Business Overview
7.2.3 TeleDirect Call Center Services Major Product Offerings
7.2.4 TeleDirect Call Center Services Revenue in Global Market (2018-2023)
7.2.5 TeleDirect Key News & Latest Developments
7.3 Five Star
7.3.1 Five Star Company Summary
7.3.2 Five Star Business Overview
7.3.3 Five Star Call Center Services Major Product Offerings
7.3.4 Five Star Call Center Services Revenue in Global Market (2018-2023)
7.3.5 Five Star Key News & Latest Developments
7.4 Signius Communications
7.4.1 Signius Communications Company Summary
7.4.2 Signius Communications Business Overview
7.4.3 Signius Communications Call Center Services Major Product Offerings
7.4.4 Signius Communications Call Center Services Revenue in Global Market (2018-2023)
7.4.5 Signius Communications Key News & Latest Developments
7.5 Specialty Answering Service
7.5.1 Specialty Answering Service Company Summary
7.5.2 Specialty Answering Service Business Overview
7.5.3 Specialty Answering Service Call Center Services Major Product Offerings
7.5.4 Specialty Answering Service Call Center Services Revenue in Global Market (2018-2023)
7.5.5 Specialty Answering Service Key News & Latest Developments
7.6 Stericycle
7.6.1 Stericycle Company Summary
7.6.2 Stericycle Business Overview
7.6.3 Stericycle Call Center Services Major Product Offerings
7.6.4 Stericycle Call Center Services Revenue in Global Market (2018-2023)
7.6.5 Stericycle Key News & Latest Developments
7.7 Contact Communications
7.7.1 Contact Communications Company Summary
7.7.2 Contact Communications Business Overview
7.7.3 Contact Communications Call Center Services Major Product Offerings
7.7.4 Contact Communications Call Center Services Revenue in Global Market (2018-2023)
7.7.5 Contact Communications Key News & Latest Developments
7.8 Nextiva
7.8.1 Nextiva Company Summary
7.8.2 Nextiva Business Overview
7.8.3 Nextiva Call Center Services Major Product Offerings
7.8.4 Nextiva Call Center Services Revenue in Global Market (2018-2023)
7.8.5 Nextiva Key News & Latest Developments
7.9 GetCallers
7.9.1 GetCallers Company Summary
7.9.2 GetCallers Business Overview
7.9.3 GetCallers Call Center Services Major Product Offerings
7.9.4 GetCallers Call Center Services Revenue in Global Market (2018-2023)
7.9.5 GetCallers Key News & Latest Developments
7.10 MAP Communications
7.10.1 MAP Communications Company Summary
7.10.2 MAP Communications Business Overview
7.10.3 MAP Communications Call Center Services Major Product Offerings
7.10.4 MAP Communications Call Center Services Revenue in Global Market (2018-2023)
7.10.5 MAP Communications Key News & Latest Developments
7.11 Davinci
7.11.1 Davinci Company Summary
7.11.2 Davinci Business Overview
7.11.3 Davinci Call Center Services Major Product Offerings
7.11.4 Davinci Call Center Services Revenue in Global Market (2018-2023)
7.11.5 Davinci Key News & Latest Developments
7.12 RingCentral
7.12.1 RingCentral Company Summary
7.12.2 RingCentral Business Overview
7.12.3 RingCentral Call Center Services Major Product Offerings
7.12.4 RingCentral Call Center Services Revenue in Global Market (2018-2023)
7.12.5 RingCentral Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Call Center Services Market Opportunities & Trends in Global Market
Table 2. Call Center Services Market Drivers in Global Market
Table 3. Call Center Services Market Restraints in Global Market
Table 4. Key Players of Call Center Services in Global Market
Table 5. Top Call Center Services Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Call Center Services Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Call Center Services Revenue Share by Companies, 2018-2023
Table 8. Global Companies Call Center Services Product Type
Table 9. List of Global Tier 1 Call Center Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Call Center Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Call Center Services Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Call Center Services Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Call Center Services Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Call Center Services Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Call Center Services Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Call Center Services Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Call Center Services Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Call Center Services Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Call Center Services Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Call Center Services Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Call Center Services Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Call Center Services Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Call Center Services Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Call Center Services Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Call Center Services Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Call Center Services Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Call Center Services Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Call Center Services Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Call Center Services Revenue, (US$, Mn), 2024-2029
Table 30. Go Answer Company Summary
Table 31. Go Answer Call Center Services Product Offerings
Table 32. Go Answer Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 33. Go Answer Key News & Latest Developments
Table 34. TeleDirect Company Summary
Table 35. TeleDirect Call Center Services Product Offerings
Table 36. TeleDirect Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 37. TeleDirect Key News & Latest Developments
Table 38. Five Star Company Summary
Table 39. Five Star Call Center Services Product Offerings
Table 40. Five Star Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 41. Five Star Key News & Latest Developments
Table 42. Signius Communications Company Summary
Table 43. Signius Communications Call Center Services Product Offerings
Table 44. Signius Communications Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 45. Signius Communications Key News & Latest Developments
Table 46. Specialty Answering Service Company Summary
Table 47. Specialty Answering Service Call Center Services Product Offerings
Table 48. Specialty Answering Service Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 49. Specialty Answering Service Key News & Latest Developments
Table 50. Stericycle Company Summary
Table 51. Stericycle Call Center Services Product Offerings
Table 52. Stericycle Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 53. Stericycle Key News & Latest Developments
Table 54. Contact Communications Company Summary
Table 55. Contact Communications Call Center Services Product Offerings
Table 56. Contact Communications Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 57. Contact Communications Key News & Latest Developments
Table 58. Nextiva Company Summary
Table 59. Nextiva Call Center Services Product Offerings
Table 60. Nextiva Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 61. Nextiva Key News & Latest Developments
Table 62. GetCallers Company Summary
Table 63. GetCallers Call Center Services Product Offerings
Table 64. GetCallers Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 65. GetCallers Key News & Latest Developments
Table 66. MAP Communications Company Summary
Table 67. MAP Communications Call Center Services Product Offerings
Table 68. MAP Communications Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 69. MAP Communications Key News & Latest Developments
Table 70. Davinci Company Summary
Table 71. Davinci Call Center Services Product Offerings
Table 72. Davinci Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 73. Davinci Key News & Latest Developments
Table 74. RingCentral Company Summary
Table 75. RingCentral Call Center Services Product Offerings
Table 76. RingCentral Call Center Services Revenue (US$, Mn) & (2018-2023)
Table 77. RingCentral Key News & Latest Developments
List of Figures
Figure 1. Call Center Services Segment by Type in 2022
Figure 2. Call Center Services Segment by Application in 2022
Figure 3. Global Call Center Services Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Call Center Services Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Call Center Services Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Call Center Services Revenue in 2022
Figure 8. By Type - Global Call Center Services Revenue Market Share, 2018-2029
Figure 9. By Application - Global Call Center Services Revenue Market Share, 2018-2029
Figure 10. By Type - Global Call Center Services Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Call Center Services Revenue Market Share, 2018-2029
Figure 12. By Application - Global Call Center Services Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Call Center Services Revenue Market Share, 2018-2029
Figure 14. By Region - Global Call Center Services Revenue Market Share, 2018-2029
Figure 15. By Country - North America Call Center Services Revenue Market Share, 2018-2029
Figure 16. US Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Call Center Services Revenue Market Share, 2018-2029
Figure 20. Germany Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 21. France Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Call Center Services Revenue Market Share, 2018-2029
Figure 28. China Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 32. India Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Call Center Services Revenue Market Share, 2018-2029
Figure 34. Brazil Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Call Center Services Revenue Market Share, 2018-2029
Figure 37. Turkey Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Call Center Services Revenue, (US$, Mn), 2018-2029
Figure 41. Go Answer Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. TeleDirect Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Five Star Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Signius Communications Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Specialty Answering Service Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Stericycle Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Contact Communications Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Nextiva Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. GetCallers Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. MAP Communications Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Davinci Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. RingCentral Call Center Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
