A cloud-based private branch exchange (PBX) system works on cloud computing technology in which data are stored and transferred through the Internet instead of using a computer or any other hardware. Cloud technology has become popular among consumers with the introduction of programs such as MobileMe and iCloud. These are consumer-based cloud computing technologies.
Analytics are playing a major part in cloud computing and VoIP worldwide, and backend analytics have become a predominant component of the VoIP cloud-based PBX model. VoIP systems that are reinforced by the cloud present the capacity to support a broad range of backend performance and management analytics. It offers data that are required for businesses to enhance their processes. Backend analytics is a tool that offers the foundation for businesses in order to ensure the competitive edge in a highly competitive enterprise market.
This report aims to provide a comprehensive presentation of the global market for Cloud PBX System, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud PBX System. This report contains market size and forecasts of Cloud PBX System in global, including the following market information:
Global Cloud PBX System Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Cloud PBX System market was valued at US$ 3855.1 million in 2022 and is projected to reach US$ 4878.4 million by 2029, at a CAGR of 3.4% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
North America is the largest region market with over 50% revenue market share in Cloud-Based PBX. Europe and Asia-Pacific are follower with about 36% market share in 2019.
For the application, Large enterprises are the main application market with about 68% revenue market share in 2019.
Key players are Microsoft, Cisco, Mitel Networks, RingCentral, Verizon, MegaPath, Nextiva, 3CX, Estech Systems, 8x8, Sangoma, Panasonic, NetFortris, TPX Communications etc. Top 5 companies occupied over 59% revenue market share in 2019.
We surveyed the Cloud PBX System companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Cloud PBX System Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Cloud PBX System Market Segment Percentages, by Type, 2022 (%)
Public Cloud
Private Cloud
Mixed Cloud
Global Cloud PBX System Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Cloud PBX System Market Segment Percentages, by Application, 2022 (%)
Small and Medium Enterprises (SMEs)
Large Enterprises
Global Cloud PBX System Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Cloud PBX System Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Cloud PBX System revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Cloud PBX System revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
RingCentral
AVOXI
Bitrix
Freshworks
CloudTalk
Microsoft
3CX
Jivosite
Monster VoIP
Mitel Networks
Outline of Major Chapters:
Chapter 1: Introduces the definition of Cloud PBX System, market overview.
Chapter 2: Global Cloud PBX System market size in revenue.
Chapter 3: Detailed analysis of Cloud PBX System company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Cloud PBX System in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Cloud PBX System Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Cloud PBX System Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Cloud PBX System Overall Market Size
2.1 Global Cloud PBX System Market Size: 2022 VS 2029
2.2 Global Cloud PBX System Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Cloud PBX System Players in Global Market
3.2 Top Global Cloud PBX System Companies Ranked by Revenue
3.3 Global Cloud PBX System Revenue by Companies
3.4 Top 3 and Top 5 Cloud PBX System Companies in Global Market, by Revenue in 2022
3.5 Global Companies Cloud PBX System Product Type
3.6 Tier 1, Tier 2 and Tier 3 Cloud PBX System Players in Global Market
3.6.1 List of Global Tier 1 Cloud PBX System Companies
3.6.2 List of Global Tier 2 and Tier 3 Cloud PBX System Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Cloud PBX System Market Size Markets, 2022 & 2029
4.1.2 Public Cloud
4.1.3 Private Cloud
4.1.4 Mixed Cloud
4.2 By Type - Global Cloud PBX System Revenue & Forecasts
4.2.1 By Type - Global Cloud PBX System Revenue, 2018-2023
4.2.2 By Type - Global Cloud PBX System Revenue, 2024-2029
4.2.3 By Type - Global Cloud PBX System Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Cloud PBX System Market Size, 2022 & 2029
5.1.2 Small and Medium Enterprises (SMEs)
5.1.3 Large Enterprises
5.2 By Application - Global Cloud PBX System Revenue & Forecasts
5.2.1 By Application - Global Cloud PBX System Revenue, 2018-2023
5.2.2 By Application - Global Cloud PBX System Revenue, 2024-2029
5.2.3 By Application - Global Cloud PBX System Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Cloud PBX System Market Size, 2022 & 2029
6.2 By Region - Global Cloud PBX System Revenue & Forecasts
6.2.1 By Region - Global Cloud PBX System Revenue, 2018-2023
6.2.2 By Region - Global Cloud PBX System Revenue, 2024-2029
6.2.3 By Region - Global Cloud PBX System Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Cloud PBX System Revenue, 2018-2029
6.3.2 US Cloud PBX System Market Size, 2018-2029
6.3.3 Canada Cloud PBX System Market Size, 2018-2029
6.3.4 Mexico Cloud PBX System Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Cloud PBX System Revenue, 2018-2029
6.4.2 Germany Cloud PBX System Market Size, 2018-2029
6.4.3 France Cloud PBX System Market Size, 2018-2029
6.4.4 U.K. Cloud PBX System Market Size, 2018-2029
6.4.5 Italy Cloud PBX System Market Size, 2018-2029
6.4.6 Russia Cloud PBX System Market Size, 2018-2029
6.4.7 Nordic Countries Cloud PBX System Market Size, 2018-2029
6.4.8 Benelux Cloud PBX System Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Cloud PBX System Revenue, 2018-2029
6.5.2 China Cloud PBX System Market Size, 2018-2029
6.5.3 Japan Cloud PBX System Market Size, 2018-2029
6.5.4 South Korea Cloud PBX System Market Size, 2018-2029
6.5.5 Southeast Asia Cloud PBX System Market Size, 2018-2029
6.5.6 India Cloud PBX System Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Cloud PBX System Revenue, 2018-2029
6.6.2 Brazil Cloud PBX System Market Size, 2018-2029
6.6.3 Argentina Cloud PBX System Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Cloud PBX System Revenue, 2018-2029
6.7.2 Turkey Cloud PBX System Market Size, 2018-2029
6.7.3 Israel Cloud PBX System Market Size, 2018-2029
6.7.4 Saudi Arabia Cloud PBX System Market Size, 2018-2029
6.7.5 UAE Cloud PBX System Market Size, 2018-2029
7 Cloud PBX System Companies Profiles
7.1 RingCentral
7.1.1 RingCentral Company Summary
7.1.2 RingCentral Business Overview
7.1.3 RingCentral Cloud PBX System Major Product Offerings
7.1.4 RingCentral Cloud PBX System Revenue in Global Market (2018-2023)
7.1.5 RingCentral Key News & Latest Developments
7.2 AVOXI
7.2.1 AVOXI Company Summary
7.2.2 AVOXI Business Overview
7.2.3 AVOXI Cloud PBX System Major Product Offerings
7.2.4 AVOXI Cloud PBX System Revenue in Global Market (2018-2023)
7.2.5 AVOXI Key News & Latest Developments
7.3 Bitrix
7.3.1 Bitrix Company Summary
7.3.2 Bitrix Business Overview
7.3.3 Bitrix Cloud PBX System Major Product Offerings
7.3.4 Bitrix Cloud PBX System Revenue in Global Market (2018-2023)
7.3.5 Bitrix Key News & Latest Developments
7.4 Freshworks
7.4.1 Freshworks Company Summary
7.4.2 Freshworks Business Overview
7.4.3 Freshworks Cloud PBX System Major Product Offerings
7.4.4 Freshworks Cloud PBX System Revenue in Global Market (2018-2023)
7.4.5 Freshworks Key News & Latest Developments
7.5 CloudTalk
7.5.1 CloudTalk Company Summary
7.5.2 CloudTalk Business Overview
7.5.3 CloudTalk Cloud PBX System Major Product Offerings
7.5.4 CloudTalk Cloud PBX System Revenue in Global Market (2018-2023)
7.5.5 CloudTalk Key News & Latest Developments
7.6 Microsoft
7.6.1 Microsoft Company Summary
7.6.2 Microsoft Business Overview
7.6.3 Microsoft Cloud PBX System Major Product Offerings
7.6.4 Microsoft Cloud PBX System Revenue in Global Market (2018-2023)
7.6.5 Microsoft Key News & Latest Developments
7.7 3CX
7.7.1 3CX Company Summary
7.7.2 3CX Business Overview
7.7.3 3CX Cloud PBX System Major Product Offerings
7.7.4 3CX Cloud PBX System Revenue in Global Market (2018-2023)
7.7.5 3CX Key News & Latest Developments
7.8 Jivosite
7.8.1 Jivosite Company Summary
7.8.2 Jivosite Business Overview
7.8.3 Jivosite Cloud PBX System Major Product Offerings
7.8.4 Jivosite Cloud PBX System Revenue in Global Market (2018-2023)
7.8.5 Jivosite Key News & Latest Developments
7.9 Monster VoIP
7.9.1 Monster VoIP Company Summary
7.9.2 Monster VoIP Business Overview
7.9.3 Monster VoIP Cloud PBX System Major Product Offerings
7.9.4 Monster VoIP Cloud PBX System Revenue in Global Market (2018-2023)
7.9.5 Monster VoIP Key News & Latest Developments
7.10 Mitel Networks
7.10.1 Mitel Networks Company Summary
7.10.2 Mitel Networks Business Overview
7.10.3 Mitel Networks Cloud PBX System Major Product Offerings
7.10.4 Mitel Networks Cloud PBX System Revenue in Global Market (2018-2023)
7.10.5 Mitel Networks Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Cloud PBX System Market Opportunities & Trends in Global Market
Table 2. Cloud PBX System Market Drivers in Global Market
Table 3. Cloud PBX System Market Restraints in Global Market
Table 4. Key Players of Cloud PBX System in Global Market
Table 5. Top Cloud PBX System Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Cloud PBX System Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Cloud PBX System Revenue Share by Companies, 2018-2023
Table 8. Global Companies Cloud PBX System Product Type
Table 9. List of Global Tier 1 Cloud PBX System Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Cloud PBX System Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Cloud PBX System Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Cloud PBX System Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Cloud PBX System Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Cloud PBX System Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Cloud PBX System Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Cloud PBX System Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Cloud PBX System Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Cloud PBX System Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Cloud PBX System Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Cloud PBX System Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Cloud PBX System Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Cloud PBX System Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Cloud PBX System Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Cloud PBX System Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Cloud PBX System Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Cloud PBX System Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Cloud PBX System Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Cloud PBX System Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Cloud PBX System Revenue, (US$, Mn), 2024-2029
Table 30. RingCentral Company Summary
Table 31. RingCentral Cloud PBX System Product Offerings
Table 32. RingCentral Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 33. RingCentral Key News & Latest Developments
Table 34. AVOXI Company Summary
Table 35. AVOXI Cloud PBX System Product Offerings
Table 36. AVOXI Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 37. AVOXI Key News & Latest Developments
Table 38. Bitrix Company Summary
Table 39. Bitrix Cloud PBX System Product Offerings
Table 40. Bitrix Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 41. Bitrix Key News & Latest Developments
Table 42. Freshworks Company Summary
Table 43. Freshworks Cloud PBX System Product Offerings
Table 44. Freshworks Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 45. Freshworks Key News & Latest Developments
Table 46. CloudTalk Company Summary
Table 47. CloudTalk Cloud PBX System Product Offerings
Table 48. CloudTalk Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 49. CloudTalk Key News & Latest Developments
Table 50. Microsoft Company Summary
Table 51. Microsoft Cloud PBX System Product Offerings
Table 52. Microsoft Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 53. Microsoft Key News & Latest Developments
Table 54. 3CX Company Summary
Table 55. 3CX Cloud PBX System Product Offerings
Table 56. 3CX Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 57. 3CX Key News & Latest Developments
Table 58. Jivosite Company Summary
Table 59. Jivosite Cloud PBX System Product Offerings
Table 60. Jivosite Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 61. Jivosite Key News & Latest Developments
Table 62. Monster VoIP Company Summary
Table 63. Monster VoIP Cloud PBX System Product Offerings
Table 64. Monster VoIP Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 65. Monster VoIP Key News & Latest Developments
Table 66. Mitel Networks Company Summary
Table 67. Mitel Networks Cloud PBX System Product Offerings
Table 68. Mitel Networks Cloud PBX System Revenue (US$, Mn) & (2018-2023)
Table 69. Mitel Networks Key News & Latest Developments
List of Figures
Figure 1. Cloud PBX System Segment by Type in 2022
Figure 2. Cloud PBX System Segment by Application in 2022
Figure 3. Global Cloud PBX System Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Cloud PBX System Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Cloud PBX System Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Cloud PBX System Revenue in 2022
Figure 8. By Type - Global Cloud PBX System Revenue Market Share, 2018-2029
Figure 9. By Application - Global Cloud PBX System Revenue Market Share, 2018-2029
Figure 10. By Type - Global Cloud PBX System Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Cloud PBX System Revenue Market Share, 2018-2029
Figure 12. By Application - Global Cloud PBX System Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Cloud PBX System Revenue Market Share, 2018-2029
Figure 14. By Region - Global Cloud PBX System Revenue Market Share, 2018-2029
Figure 15. By Country - North America Cloud PBX System Revenue Market Share, 2018-2029
Figure 16. US Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Cloud PBX System Revenue Market Share, 2018-2029
Figure 20. Germany Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 21. France Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Cloud PBX System Revenue Market Share, 2018-2029
Figure 28. China Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 32. India Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Cloud PBX System Revenue Market Share, 2018-2029
Figure 34. Brazil Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Cloud PBX System Revenue Market Share, 2018-2029
Figure 37. Turkey Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Cloud PBX System Revenue, (US$, Mn), 2018-2029
Figure 41. RingCentral Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. AVOXI Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Bitrix Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Freshworks Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. CloudTalk Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Microsoft Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. 3CX Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Jivosite Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Monster VoIP Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Mitel Networks Cloud PBX System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
