This report aims to provide a comprehensive presentation of the global market for Cloud-Based ITSM, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud-Based ITSM. This report contains market size and forecasts of Cloud-Based ITSM in global, including the following market information:
Global Cloud-Based ITSM Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Cloud-Based ITSM market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Service Portfolio Management Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Cloud-Based ITSM include BMC Software, Broadcom, Service Now, Cherwell Software, Hewlett Packard Enterprise Company, HEAT Software USA, IBM, Hornbill Corporate and Cloud Health Technologies, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Cloud-Based ITSM companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Cloud-Based ITSM Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Cloud-Based ITSM Market Segment Percentages, by Type, 2022 (%)
Service Portfolio Management
Change & Configuration Management
Service Desk Software
Operations & Performance Management
Global Cloud-Based ITSM Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Cloud-Based ITSM Market Segment Percentages, by Application, 2022 (%)
Government and Public Sector
Energy and Utilities
Travel and Hospitality
Banking
Telecommunication and IT
Healthcare and Life Sciences
Education
Global Cloud-Based ITSM Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Cloud-Based ITSM Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Cloud-Based ITSM revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Cloud-Based ITSM revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
BMC Software
Broadcom
Service Now
Cherwell Software
Hewlett Packard Enterprise Company
HEAT Software USA
IBM
Hornbill Corporate
Cloud Health Technologies
EasyVista
Outline of Major Chapters:
Chapter 1: Introduces the definition of Cloud-Based ITSM, market overview.
Chapter 2: Global Cloud-Based ITSM market size in revenue.
Chapter 3: Detailed analysis of Cloud-Based ITSM company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Cloud-Based ITSM in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Cloud-Based ITSM Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Cloud-Based ITSM Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Cloud-Based ITSM Overall Market Size
2.1 Global Cloud-Based ITSM Market Size: 2022 VS 2029
2.2 Global Cloud-Based ITSM Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Cloud-Based ITSM Players in Global Market
3.2 Top Global Cloud-Based ITSM Companies Ranked by Revenue
3.3 Global Cloud-Based ITSM Revenue by Companies
3.4 Top 3 and Top 5 Cloud-Based ITSM Companies in Global Market, by Revenue in 2022
3.5 Global Companies Cloud-Based ITSM Product Type
3.6 Tier 1, Tier 2 and Tier 3 Cloud-Based ITSM Players in Global Market
3.6.1 List of Global Tier 1 Cloud-Based ITSM Companies
3.6.2 List of Global Tier 2 and Tier 3 Cloud-Based ITSM Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Cloud-Based ITSM Market Size Markets, 2022 & 2029
4.1.2 Service Portfolio Management
4.1.3 Change & Configuration Management
4.1.4 Service Desk Software
4.1.5 Operations & Performance Management
4.2 By Type - Global Cloud-Based ITSM Revenue & Forecasts
4.2.1 By Type - Global Cloud-Based ITSM Revenue, 2018-2023
4.2.2 By Type - Global Cloud-Based ITSM Revenue, 2024-2029
4.2.3 By Type - Global Cloud-Based ITSM Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Cloud-Based ITSM Market Size, 2022 & 2029
5.1.2 Government and Public Sector
5.1.3 Energy and Utilities
5.1.4 Travel and Hospitality
5.1.5 Banking
5.1.6 Telecommunication and IT
5.1.7 Healthcare and Life Sciences
5.1.8 Education
5.2 By Application - Global Cloud-Based ITSM Revenue & Forecasts
5.2.1 By Application - Global Cloud-Based ITSM Revenue, 2018-2023
5.2.2 By Application - Global Cloud-Based ITSM Revenue, 2024-2029
5.2.3 By Application - Global Cloud-Based ITSM Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Cloud-Based ITSM Market Size, 2022 & 2029
6.2 By Region - Global Cloud-Based ITSM Revenue & Forecasts
6.2.1 By Region - Global Cloud-Based ITSM Revenue, 2018-2023
6.2.2 By Region - Global Cloud-Based ITSM Revenue, 2024-2029
6.2.3 By Region - Global Cloud-Based ITSM Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Cloud-Based ITSM Revenue, 2018-2029
6.3.2 US Cloud-Based ITSM Market Size, 2018-2029
6.3.3 Canada Cloud-Based ITSM Market Size, 2018-2029
6.3.4 Mexico Cloud-Based ITSM Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Cloud-Based ITSM Revenue, 2018-2029
6.4.2 Germany Cloud-Based ITSM Market Size, 2018-2029
6.4.3 France Cloud-Based ITSM Market Size, 2018-2029
6.4.4 U.K. Cloud-Based ITSM Market Size, 2018-2029
6.4.5 Italy Cloud-Based ITSM Market Size, 2018-2029
6.4.6 Russia Cloud-Based ITSM Market Size, 2018-2029
6.4.7 Nordic Countries Cloud-Based ITSM Market Size, 2018-2029
6.4.8 Benelux Cloud-Based ITSM Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Cloud-Based ITSM Revenue, 2018-2029
6.5.2 China Cloud-Based ITSM Market Size, 2018-2029
6.5.3 Japan Cloud-Based ITSM Market Size, 2018-2029
6.5.4 South Korea Cloud-Based ITSM Market Size, 2018-2029
6.5.5 Southeast Asia Cloud-Based ITSM Market Size, 2018-2029
6.5.6 India Cloud-Based ITSM Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Cloud-Based ITSM Revenue, 2018-2029
6.6.2 Brazil Cloud-Based ITSM Market Size, 2018-2029
6.6.3 Argentina Cloud-Based ITSM Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Cloud-Based ITSM Revenue, 2018-2029
6.7.2 Turkey Cloud-Based ITSM Market Size, 2018-2029
6.7.3 Israel Cloud-Based ITSM Market Size, 2018-2029
6.7.4 Saudi Arabia Cloud-Based ITSM Market Size, 2018-2029
6.7.5 UAE Cloud-Based ITSM Market Size, 2018-2029
7 Cloud-Based ITSM Companies Profiles
7.1 BMC Software
7.1.1 BMC Software Company Summary
7.1.2 BMC Software Business Overview
7.1.3 BMC Software Cloud-Based ITSM Major Product Offerings
7.1.4 BMC Software Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.1.5 BMC Software Key News & Latest Developments
7.2 Broadcom
7.2.1 Broadcom Company Summary
7.2.2 Broadcom Business Overview
7.2.3 Broadcom Cloud-Based ITSM Major Product Offerings
7.2.4 Broadcom Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.2.5 Broadcom Key News & Latest Developments
7.3 Service Now
7.3.1 Service Now Company Summary
7.3.2 Service Now Business Overview
7.3.3 Service Now Cloud-Based ITSM Major Product Offerings
7.3.4 Service Now Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.3.5 Service Now Key News & Latest Developments
7.4 Cherwell Software
7.4.1 Cherwell Software Company Summary
7.4.2 Cherwell Software Business Overview
7.4.3 Cherwell Software Cloud-Based ITSM Major Product Offerings
7.4.4 Cherwell Software Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.4.5 Cherwell Software Key News & Latest Developments
7.5 Hewlett Packard Enterprise Company
7.5.1 Hewlett Packard Enterprise Company Company Summary
7.5.2 Hewlett Packard Enterprise Company Business Overview
7.5.3 Hewlett Packard Enterprise Company Cloud-Based ITSM Major Product Offerings
7.5.4 Hewlett Packard Enterprise Company Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.5.5 Hewlett Packard Enterprise Company Key News & Latest Developments
7.6 HEAT Software USA
7.6.1 HEAT Software USA Company Summary
7.6.2 HEAT Software USA Business Overview
7.6.3 HEAT Software USA Cloud-Based ITSM Major Product Offerings
7.6.4 HEAT Software USA Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.6.5 HEAT Software USA Key News & Latest Developments
7.7 IBM
7.7.1 IBM Company Summary
7.7.2 IBM Business Overview
7.7.3 IBM Cloud-Based ITSM Major Product Offerings
7.7.4 IBM Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.7.5 IBM Key News & Latest Developments
7.8 Hornbill Corporate
7.8.1 Hornbill Corporate Company Summary
7.8.2 Hornbill Corporate Business Overview
7.8.3 Hornbill Corporate Cloud-Based ITSM Major Product Offerings
7.8.4 Hornbill Corporate Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.8.5 Hornbill Corporate Key News & Latest Developments
7.9 Cloud Health Technologies
7.9.1 Cloud Health Technologies Company Summary
7.9.2 Cloud Health Technologies Business Overview
7.9.3 Cloud Health Technologies Cloud-Based ITSM Major Product Offerings
7.9.4 Cloud Health Technologies Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.9.5 Cloud Health Technologies Key News & Latest Developments
7.10 EasyVista
7.10.1 EasyVista Company Summary
7.10.2 EasyVista Business Overview
7.10.3 EasyVista Cloud-Based ITSM Major Product Offerings
7.10.4 EasyVista Cloud-Based ITSM Revenue in Global Market (2018-2023)
7.10.5 EasyVista Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Cloud-Based ITSM Market Opportunities & Trends in Global Market
Table 2. Cloud-Based ITSM Market Drivers in Global Market
Table 3. Cloud-Based ITSM Market Restraints in Global Market
Table 4. Key Players of Cloud-Based ITSM in Global Market
Table 5. Top Cloud-Based ITSM Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Cloud-Based ITSM Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Cloud-Based ITSM Revenue Share by Companies, 2018-2023
Table 8. Global Companies Cloud-Based ITSM Product Type
Table 9. List of Global Tier 1 Cloud-Based ITSM Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Cloud-Based ITSM Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Cloud-Based ITSM Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Cloud-Based ITSM Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Cloud-Based ITSM Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Cloud-Based ITSM Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Cloud-Based ITSM Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Cloud-Based ITSM Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Cloud-Based ITSM Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Cloud-Based ITSM Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Cloud-Based ITSM Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Cloud-Based ITSM Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Cloud-Based ITSM Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Cloud-Based ITSM Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Cloud-Based ITSM Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Cloud-Based ITSM Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Cloud-Based ITSM Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Cloud-Based ITSM Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Cloud-Based ITSM Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Cloud-Based ITSM Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Cloud-Based ITSM Revenue, (US$, Mn), 2024-2029
Table 30. BMC Software Company Summary
Table 31. BMC Software Cloud-Based ITSM Product Offerings
Table 32. BMC Software Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 33. BMC Software Key News & Latest Developments
Table 34. Broadcom Company Summary
Table 35. Broadcom Cloud-Based ITSM Product Offerings
Table 36. Broadcom Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 37. Broadcom Key News & Latest Developments
Table 38. Service Now Company Summary
Table 39. Service Now Cloud-Based ITSM Product Offerings
Table 40. Service Now Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 41. Service Now Key News & Latest Developments
Table 42. Cherwell Software Company Summary
Table 43. Cherwell Software Cloud-Based ITSM Product Offerings
Table 44. Cherwell Software Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 45. Cherwell Software Key News & Latest Developments
Table 46. Hewlett Packard Enterprise Company Company Summary
Table 47. Hewlett Packard Enterprise Company Cloud-Based ITSM Product Offerings
Table 48. Hewlett Packard Enterprise Company Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 49. Hewlett Packard Enterprise Company Key News & Latest Developments
Table 50. HEAT Software USA Company Summary
Table 51. HEAT Software USA Cloud-Based ITSM Product Offerings
Table 52. HEAT Software USA Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 53. HEAT Software USA Key News & Latest Developments
Table 54. IBM Company Summary
Table 55. IBM Cloud-Based ITSM Product Offerings
Table 56. IBM Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 57. IBM Key News & Latest Developments
Table 58. Hornbill Corporate Company Summary
Table 59. Hornbill Corporate Cloud-Based ITSM Product Offerings
Table 60. Hornbill Corporate Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 61. Hornbill Corporate Key News & Latest Developments
Table 62. Cloud Health Technologies Company Summary
Table 63. Cloud Health Technologies Cloud-Based ITSM Product Offerings
Table 64. Cloud Health Technologies Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 65. Cloud Health Technologies Key News & Latest Developments
Table 66. EasyVista Company Summary
Table 67. EasyVista Cloud-Based ITSM Product Offerings
Table 68. EasyVista Cloud-Based ITSM Revenue (US$, Mn) & (2018-2023)
Table 69. EasyVista Key News & Latest Developments
List of Figures
Figure 1. Cloud-Based ITSM Segment by Type in 2022
Figure 2. Cloud-Based ITSM Segment by Application in 2022
Figure 3. Global Cloud-Based ITSM Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Cloud-Based ITSM Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Cloud-Based ITSM Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Cloud-Based ITSM Revenue in 2022
Figure 8. By Type - Global Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 9. By Application - Global Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 10. By Type - Global Cloud-Based ITSM Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 12. By Application - Global Cloud-Based ITSM Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 14. By Region - Global Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 15. By Country - North America Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 16. US Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 20. Germany Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 21. France Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 28. China Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 32. India Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 34. Brazil Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Cloud-Based ITSM Revenue Market Share, 2018-2029
Figure 37. Turkey Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Cloud-Based ITSM Revenue, (US$, Mn), 2018-2029
Figure 41. BMC Software Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Broadcom Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Service Now Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Cherwell Software Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Hewlett Packard Enterprise Company Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. HEAT Software USA Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. IBM Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Hornbill Corporate Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Cloud Health Technologies Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. EasyVista Cloud-Based ITSM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
