This report aims to provide a comprehensive presentation of the global market for Customer Service Automation, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Service Automation. This report contains market size and forecasts of Customer Service Automation in global, including the following market information:
Global Customer Service Automation Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Service Automation market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Knowledge Center Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Service Automation include Oracle, Iflytek, Google, Amazon, Microsoft and IBM, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Customer Service Automation companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Service Automation Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Service Automation Market Segment Percentages, by Type, 2022 (%)
Knowledge Center
Hotline Voice Robot
Online Customer Service Robot
Video Customer Service Robot
Other
Global Customer Service Automation Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Service Automation Market Segment Percentages, by Application, 2022 (%)
Large Enterprise
SME
Global Customer Service Automation Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Service Automation Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Service Automation revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Service Automation revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Oracle
Iflytek
Google
Amazon
Microsoft
IBM
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Service Automation, market overview.
Chapter 2: Global Customer Service Automation market size in revenue.
Chapter 3: Detailed analysis of Customer Service Automation company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Service Automation in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Customer Service Automation Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Service Automation Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Service Automation Overall Market Size
2.1 Global Customer Service Automation Market Size: 2022 VS 2029
2.2 Global Customer Service Automation Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Service Automation Players in Global Market
3.2 Top Global Customer Service Automation Companies Ranked by Revenue
3.3 Global Customer Service Automation Revenue by Companies
3.4 Top 3 and Top 5 Customer Service Automation Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Service Automation Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Service Automation Players in Global Market
3.6.1 List of Global Tier 1 Customer Service Automation Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Service Automation Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Service Automation Market Size Markets, 2022 & 2029
4.1.2 Knowledge Center
4.1.3 Hotline Voice Robot
4.1.4 Online Customer Service Robot
4.1.5 Video Customer Service Robot
4.1.6 Other
4.2 By Type - Global Customer Service Automation Revenue & Forecasts
4.2.1 By Type - Global Customer Service Automation Revenue, 2018-2023
4.2.2 By Type - Global Customer Service Automation Revenue, 2024-2029
4.2.3 By Type - Global Customer Service Automation Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Service Automation Market Size, 2022 & 2029
5.1.2 Large Enterprise
5.1.3 SME
5.2 By Application - Global Customer Service Automation Revenue & Forecasts
5.2.1 By Application - Global Customer Service Automation Revenue, 2018-2023
5.2.2 By Application - Global Customer Service Automation Revenue, 2024-2029
5.2.3 By Application - Global Customer Service Automation Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Customer Service Automation Market Size, 2022 & 2029
6.2 By Region - Global Customer Service Automation Revenue & Forecasts
6.2.1 By Region - Global Customer Service Automation Revenue, 2018-2023
6.2.2 By Region - Global Customer Service Automation Revenue, 2024-2029
6.2.3 By Region - Global Customer Service Automation Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Customer Service Automation Revenue, 2018-2029
6.3.2 US Customer Service Automation Market Size, 2018-2029
6.3.3 Canada Customer Service Automation Market Size, 2018-2029
6.3.4 Mexico Customer Service Automation Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Customer Service Automation Revenue, 2018-2029
6.4.2 Germany Customer Service Automation Market Size, 2018-2029
6.4.3 France Customer Service Automation Market Size, 2018-2029
6.4.4 U.K. Customer Service Automation Market Size, 2018-2029
6.4.5 Italy Customer Service Automation Market Size, 2018-2029
6.4.6 Russia Customer Service Automation Market Size, 2018-2029
6.4.7 Nordic Countries Customer Service Automation Market Size, 2018-2029
6.4.8 Benelux Customer Service Automation Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Customer Service Automation Revenue, 2018-2029
6.5.2 China Customer Service Automation Market Size, 2018-2029
6.5.3 Japan Customer Service Automation Market Size, 2018-2029
6.5.4 South Korea Customer Service Automation Market Size, 2018-2029
6.5.5 Southeast Asia Customer Service Automation Market Size, 2018-2029
6.5.6 India Customer Service Automation Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Customer Service Automation Revenue, 2018-2029
6.6.2 Brazil Customer Service Automation Market Size, 2018-2029
6.6.3 Argentina Customer Service Automation Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Service Automation Revenue, 2018-2029
6.7.2 Turkey Customer Service Automation Market Size, 2018-2029
6.7.3 Israel Customer Service Automation Market Size, 2018-2029
6.7.4 Saudi Arabia Customer Service Automation Market Size, 2018-2029
6.7.5 UAE Customer Service Automation Market Size, 2018-2029
7 Customer Service Automation Companies Profiles
7.1 Oracle
7.1.1 Oracle Company Summary
7.1.2 Oracle Business Overview
7.1.3 Oracle Customer Service Automation Major Product Offerings
7.1.4 Oracle Customer Service Automation Revenue in Global Market (2018-2023)
7.1.5 Oracle Key News & Latest Developments
7.2 Iflytek
7.2.1 Iflytek Company Summary
7.2.2 Iflytek Business Overview
7.2.3 Iflytek Customer Service Automation Major Product Offerings
7.2.4 Iflytek Customer Service Automation Revenue in Global Market (2018-2023)
7.2.5 Iflytek Key News & Latest Developments
7.3 Google
7.3.1 Google Company Summary
7.3.2 Google Business Overview
7.3.3 Google Customer Service Automation Major Product Offerings
7.3.4 Google Customer Service Automation Revenue in Global Market (2018-2023)
7.3.5 Google Key News & Latest Developments
7.4 Amazon
7.4.1 Amazon Company Summary
7.4.2 Amazon Business Overview
7.4.3 Amazon Customer Service Automation Major Product Offerings
7.4.4 Amazon Customer Service Automation Revenue in Global Market (2018-2023)
7.4.5 Amazon Key News & Latest Developments
7.5 Microsoft
7.5.1 Microsoft Company Summary
7.5.2 Microsoft Business Overview
7.5.3 Microsoft Customer Service Automation Major Product Offerings
7.5.4 Microsoft Customer Service Automation Revenue in Global Market (2018-2023)
7.5.5 Microsoft Key News & Latest Developments
7.6 IBM
7.6.1 IBM Company Summary
7.6.2 IBM Business Overview
7.6.3 IBM Customer Service Automation Major Product Offerings
7.6.4 IBM Customer Service Automation Revenue in Global Market (2018-2023)
7.6.5 IBM Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Customer Service Automation Market Opportunities & Trends in Global Market
Table 2. Customer Service Automation Market Drivers in Global Market
Table 3. Customer Service Automation Market Restraints in Global Market
Table 4. Key Players of Customer Service Automation in Global Market
Table 5. Top Customer Service Automation Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Service Automation Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Service Automation Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Service Automation Product Type
Table 9. List of Global Tier 1 Customer Service Automation Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Service Automation Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Customer Service Automation Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Customer Service Automation Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Service Automation Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Customer Service Automation Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Customer Service Automation Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Service Automation Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Customer Service Automation Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Customer Service Automation Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Service Automation Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Customer Service Automation Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Service Automation Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Customer Service Automation Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Service Automation Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Customer Service Automation Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Service Automation Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Customer Service Automation Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Service Automation Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Customer Service Automation Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Service Automation Revenue, (US$, Mn), 2024-2029
Table 30. Oracle Company Summary
Table 31. Oracle Customer Service Automation Product Offerings
Table 32. Oracle Customer Service Automation Revenue (US$, Mn) & (2018-2023)
Table 33. Oracle Key News & Latest Developments
Table 34. Iflytek Company Summary
Table 35. Iflytek Customer Service Automation Product Offerings
Table 36. Iflytek Customer Service Automation Revenue (US$, Mn) & (2018-2023)
Table 37. Iflytek Key News & Latest Developments
Table 38. Google Company Summary
Table 39. Google Customer Service Automation Product Offerings
Table 40. Google Customer Service Automation Revenue (US$, Mn) & (2018-2023)
Table 41. Google Key News & Latest Developments
Table 42. Amazon Company Summary
Table 43. Amazon Customer Service Automation Product Offerings
Table 44. Amazon Customer Service Automation Revenue (US$, Mn) & (2018-2023)
Table 45. Amazon Key News & Latest Developments
Table 46. Microsoft Company Summary
Table 47. Microsoft Customer Service Automation Product Offerings
Table 48. Microsoft Customer Service Automation Revenue (US$, Mn) & (2018-2023)
Table 49. Microsoft Key News & Latest Developments
Table 50. IBM Company Summary
Table 51. IBM Customer Service Automation Product Offerings
Table 52. IBM Customer Service Automation Revenue (US$, Mn) & (2018-2023)
Table 53. IBM Key News & Latest Developments
List of Figures
Figure 1. Customer Service Automation Segment by Type in 2022
Figure 2. Customer Service Automation Segment by Application in 2022
Figure 3. Global Customer Service Automation Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Service Automation Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Customer Service Automation Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Service Automation Revenue in 2022
Figure 8. By Type - Global Customer Service Automation Revenue Market Share, 2018-2029
Figure 9. By Application - Global Customer Service Automation Revenue Market Share, 2018-2029
Figure 10. By Type - Global Customer Service Automation Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Customer Service Automation Revenue Market Share, 2018-2029
Figure 12. By Application - Global Customer Service Automation Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Customer Service Automation Revenue Market Share, 2018-2029
Figure 14. By Region - Global Customer Service Automation Revenue Market Share, 2018-2029
Figure 15. By Country - North America Customer Service Automation Revenue Market Share, 2018-2029
Figure 16. US Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Customer Service Automation Revenue Market Share, 2018-2029
Figure 20. Germany Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 21. France Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Customer Service Automation Revenue Market Share, 2018-2029
Figure 28. China Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 32. India Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Customer Service Automation Revenue Market Share, 2018-2029
Figure 34. Brazil Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Customer Service Automation Revenue Market Share, 2018-2029
Figure 37. Turkey Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Customer Service Automation Revenue, (US$, Mn), 2018-2029
Figure 41. Oracle Customer Service Automation Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Iflytek Customer Service Automation Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Google Customer Service Automation Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Amazon Customer Service Automation Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Microsoft Customer Service Automation Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. IBM Customer Service Automation Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
