Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service.
This report aims to provide a comprehensive presentation of the global market for IT Services and BPO in Government, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Services and BPO in Government. This report contains market size and forecasts of IT Services and BPO in Government in global, including the following market information:
Global IT Services and BPO in Government Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global IT Services and BPO in Government market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
IT and BPO Services are required in the Government sector to manage IT systems and improve business-related processes and methodologies. IT and BPO Service outsourcing supports the Government sector to perform various functions, including taxation, pensions, asset registration, welfare programs including financial assistance for the unemployed, and other e-governance initiatives in a cost-effective manner.
We surveyed the IT Services and BPO in Government companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global IT Services and BPO in Government Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global IT Services and BPO in Government Market Segment Percentages, by Type, 2022 (%)
IT Services
CRM BPO
HRO
Others
Global IT Services and BPO in Government Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global IT Services and BPO in Government Market Segment Percentages, by Application, 2022 (%)
Government
Military
Financial Authority
Police
Global IT Services and BPO in Government Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global IT Services and BPO in Government Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies IT Services and BPO in Government revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies IT Services and BPO in Government revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Capgemini
CSC
IBM
TCS
Wipro
CSC
Dell
Fujitsu
HP
Unisys
Xerox
Outline of Major Chapters:
Chapter 1: Introduces the definition of IT Services and BPO in Government, market overview.
Chapter 2: Global IT Services and BPO in Government market size in revenue.
Chapter 3: Detailed analysis of IT Services and BPO in Government company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of IT Services and BPO in Government in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 IT Services and BPO in Government Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global IT Services and BPO in Government Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global IT Services and BPO in Government Overall Market Size
2.1 Global IT Services and BPO in Government Market Size: 2022 VS 2029
2.2 Global IT Services and BPO in Government Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top IT Services and BPO in Government Players in Global Market
3.2 Top Global IT Services and BPO in Government Companies Ranked by Revenue
3.3 Global IT Services and BPO in Government Revenue by Companies
3.4 Top 3 and Top 5 IT Services and BPO in Government Companies in Global Market, by Revenue in 2022
3.5 Global Companies IT Services and BPO in Government Product Type
3.6 Tier 1, Tier 2 and Tier 3 IT Services and BPO in Government Players in Global Market
3.6.1 List of Global Tier 1 IT Services and BPO in Government Companies
3.6.2 List of Global Tier 2 and Tier 3 IT Services and BPO in Government Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global IT Services and BPO in Government Market Size Markets, 2022 & 2029
4.1.2 IT Services
4.1.3 CRM BPO
4.1.4 HRO
4.1.5 Others
4.2 By Type - Global IT Services and BPO in Government Revenue & Forecasts
4.2.1 By Type - Global IT Services and BPO in Government Revenue, 2018-2023
4.2.2 By Type - Global IT Services and BPO in Government Revenue, 2024-2029
4.2.3 By Type - Global IT Services and BPO in Government Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global IT Services and BPO in Government Market Size, 2022 & 2029
5.1.2 Government
5.1.3 Military
5.1.4 Financial Authority
5.1.5 Police
5.2 By Application - Global IT Services and BPO in Government Revenue & Forecasts
5.2.1 By Application - Global IT Services and BPO in Government Revenue, 2018-2023
5.2.2 By Application - Global IT Services and BPO in Government Revenue, 2024-2029
5.2.3 By Application - Global IT Services and BPO in Government Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global IT Services and BPO in Government Market Size, 2022 & 2029
6.2 By Region - Global IT Services and BPO in Government Revenue & Forecasts
6.2.1 By Region - Global IT Services and BPO in Government Revenue, 2018-2023
6.2.2 By Region - Global IT Services and BPO in Government Revenue, 2024-2029
6.2.3 By Region - Global IT Services and BPO in Government Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America IT Services and BPO in Government Revenue, 2018-2029
6.3.2 US IT Services and BPO in Government Market Size, 2018-2029
6.3.3 Canada IT Services and BPO in Government Market Size, 2018-2029
6.3.4 Mexico IT Services and BPO in Government Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe IT Services and BPO in Government Revenue, 2018-2029
6.4.2 Germany IT Services and BPO in Government Market Size, 2018-2029
6.4.3 France IT Services and BPO in Government Market Size, 2018-2029
6.4.4 U.K. IT Services and BPO in Government Market Size, 2018-2029
6.4.5 Italy IT Services and BPO in Government Market Size, 2018-2029
6.4.6 Russia IT Services and BPO in Government Market Size, 2018-2029
6.4.7 Nordic Countries IT Services and BPO in Government Market Size, 2018-2029
6.4.8 Benelux IT Services and BPO in Government Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia IT Services and BPO in Government Revenue, 2018-2029
6.5.2 China IT Services and BPO in Government Market Size, 2018-2029
6.5.3 Japan IT Services and BPO in Government Market Size, 2018-2029
6.5.4 South Korea IT Services and BPO in Government Market Size, 2018-2029
6.5.5 Southeast Asia IT Services and BPO in Government Market Size, 2018-2029
6.5.6 India IT Services and BPO in Government Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America IT Services and BPO in Government Revenue, 2018-2029
6.6.2 Brazil IT Services and BPO in Government Market Size, 2018-2029
6.6.3 Argentina IT Services and BPO in Government Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa IT Services and BPO in Government Revenue, 2018-2029
6.7.2 Turkey IT Services and BPO in Government Market Size, 2018-2029
6.7.3 Israel IT Services and BPO in Government Market Size, 2018-2029
6.7.4 Saudi Arabia IT Services and BPO in Government Market Size, 2018-2029
6.7.5 UAE IT Services and BPO in Government Market Size, 2018-2029
7 IT Services and BPO in Government Companies Profiles
7.1 Capgemini
7.1.1 Capgemini Company Summary
7.1.2 Capgemini Business Overview
7.1.3 Capgemini IT Services and BPO in Government Major Product Offerings
7.1.4 Capgemini IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.1.5 Capgemini Key News & Latest Developments
7.2 CSC
7.2.1 CSC Company Summary
7.2.2 CSC Business Overview
7.2.3 CSC IT Services and BPO in Government Major Product Offerings
7.2.4 CSC IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.2.5 CSC Key News & Latest Developments
7.3 IBM
7.3.1 IBM Company Summary
7.3.2 IBM Business Overview
7.3.3 IBM IT Services and BPO in Government Major Product Offerings
7.3.4 IBM IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.3.5 IBM Key News & Latest Developments
7.4 TCS
7.4.1 TCS Company Summary
7.4.2 TCS Business Overview
7.4.3 TCS IT Services and BPO in Government Major Product Offerings
7.4.4 TCS IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.4.5 TCS Key News & Latest Developments
7.5 Wipro
7.5.1 Wipro Company Summary
7.5.2 Wipro Business Overview
7.5.3 Wipro IT Services and BPO in Government Major Product Offerings
7.5.4 Wipro IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.5.5 Wipro Key News & Latest Developments
7.6 CSC
7.6.1 CSC Company Summary
7.6.2 CSC Business Overview
7.6.3 CSC IT Services and BPO in Government Major Product Offerings
7.6.4 CSC IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.6.5 CSC Key News & Latest Developments
7.7 Dell
7.7.1 Dell Company Summary
7.7.2 Dell Business Overview
7.7.3 Dell IT Services and BPO in Government Major Product Offerings
7.7.4 Dell IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.7.5 Dell Key News & Latest Developments
7.8 Fujitsu
7.8.1 Fujitsu Company Summary
7.8.2 Fujitsu Business Overview
7.8.3 Fujitsu IT Services and BPO in Government Major Product Offerings
7.8.4 Fujitsu IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.8.5 Fujitsu Key News & Latest Developments
7.9 HP
7.9.1 HP Company Summary
7.9.2 HP Business Overview
7.9.3 HP IT Services and BPO in Government Major Product Offerings
7.9.4 HP IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.9.5 HP Key News & Latest Developments
7.10 Unisys
7.10.1 Unisys Company Summary
7.10.2 Unisys Business Overview
7.10.3 Unisys IT Services and BPO in Government Major Product Offerings
7.10.4 Unisys IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.10.5 Unisys Key News & Latest Developments
7.11 Xerox
7.11.1 Xerox Company Summary
7.11.2 Xerox Business Overview
7.11.3 Xerox IT Services and BPO in Government Major Product Offerings
7.11.4 Xerox IT Services and BPO in Government Revenue in Global Market (2018-2023)
7.11.5 Xerox Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. IT Services and BPO in Government Market Opportunities & Trends in Global Market
Table 2. IT Services and BPO in Government Market Drivers in Global Market
Table 3. IT Services and BPO in Government Market Restraints in Global Market
Table 4. Key Players of IT Services and BPO in Government in Global Market
Table 5. Top IT Services and BPO in Government Players in Global Market, Ranking by Revenue (2022)
Table 6. Global IT Services and BPO in Government Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global IT Services and BPO in Government Revenue Share by Companies, 2018-2023
Table 8. Global Companies IT Services and BPO in Government Product Type
Table 9. List of Global Tier 1 IT Services and BPO in Government Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 IT Services and BPO in Government Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global IT Services and BPO in Government Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - IT Services and BPO in Government Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - IT Services and BPO in Government Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global IT Services and BPO in Government Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - IT Services and BPO in Government Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - IT Services and BPO in Government Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global IT Services and BPO in Government Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global IT Services and BPO in Government Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global IT Services and BPO in Government Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America IT Services and BPO in Government Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America IT Services and BPO in Government Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe IT Services and BPO in Government Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe IT Services and BPO in Government Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia IT Services and BPO in Government Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia IT Services and BPO in Government Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America IT Services and BPO in Government Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America IT Services and BPO in Government Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa IT Services and BPO in Government Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa IT Services and BPO in Government Revenue, (US$, Mn), 2024-2029
Table 30. Capgemini Company Summary
Table 31. Capgemini IT Services and BPO in Government Product Offerings
Table 32. Capgemini IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 33. Capgemini Key News & Latest Developments
Table 34. CSC Company Summary
Table 35. CSC IT Services and BPO in Government Product Offerings
Table 36. CSC IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 37. CSC Key News & Latest Developments
Table 38. IBM Company Summary
Table 39. IBM IT Services and BPO in Government Product Offerings
Table 40. IBM IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 41. IBM Key News & Latest Developments
Table 42. TCS Company Summary
Table 43. TCS IT Services and BPO in Government Product Offerings
Table 44. TCS IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 45. TCS Key News & Latest Developments
Table 46. Wipro Company Summary
Table 47. Wipro IT Services and BPO in Government Product Offerings
Table 48. Wipro IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 49. Wipro Key News & Latest Developments
Table 50. CSC Company Summary
Table 51. CSC IT Services and BPO in Government Product Offerings
Table 52. CSC IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 53. CSC Key News & Latest Developments
Table 54. Dell Company Summary
Table 55. Dell IT Services and BPO in Government Product Offerings
Table 56. Dell IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 57. Dell Key News & Latest Developments
Table 58. Fujitsu Company Summary
Table 59. Fujitsu IT Services and BPO in Government Product Offerings
Table 60. Fujitsu IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 61. Fujitsu Key News & Latest Developments
Table 62. HP Company Summary
Table 63. HP IT Services and BPO in Government Product Offerings
Table 64. HP IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 65. HP Key News & Latest Developments
Table 66. Unisys Company Summary
Table 67. Unisys IT Services and BPO in Government Product Offerings
Table 68. Unisys IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 69. Unisys Key News & Latest Developments
Table 70. Xerox Company Summary
Table 71. Xerox IT Services and BPO in Government Product Offerings
Table 72. Xerox IT Services and BPO in Government Revenue (US$, Mn) & (2018-2023)
Table 73. Xerox Key News & Latest Developments
List of Figures
Figure 1. IT Services and BPO in Government Segment by Type in 2022
Figure 2. IT Services and BPO in Government Segment by Application in 2022
Figure 3. Global IT Services and BPO in Government Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global IT Services and BPO in Government Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global IT Services and BPO in Government Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by IT Services and BPO in Government Revenue in 2022
Figure 8. By Type - Global IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 9. By Application - Global IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 10. By Type - Global IT Services and BPO in Government Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 12. By Application - Global IT Services and BPO in Government Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 14. By Region - Global IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 15. By Country - North America IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 16. US IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 17. Canada IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 20. Germany IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 21. France IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 23. Italy IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 24. Russia IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 28. China IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 29. Japan IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 32. India IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 34. Brazil IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa IT Services and BPO in Government Revenue Market Share, 2018-2029
Figure 37. Turkey IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 38. Israel IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 40. UAE IT Services and BPO in Government Revenue, (US$, Mn), 2018-2029
Figure 41. Capgemini IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. CSC IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. IBM IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. TCS IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Wipro IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. CSC IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Dell IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Fujitsu IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. HP IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Unisys IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Xerox IT Services and BPO in Government Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
