A mobile customer relationship management is an application that enables to keep track of customer relationship management activities via mobile devices such as smartphones and tablets. The idea behind mobile CRM is to gather all data regarding clients on mobile using CRM apps within the organization to give an integrated and complete view of each customer. It offers better customer service as it satisfies and anticipates customer due to complete and up-to-date customer database on mobile. The benefit of mobile CRM is it helps in increasing work capacity as its strategy optimizes all the process related to customer relationship management. Mobile CRM aids in improving overall sales performance and growth in productivity due to social and mobile enabled CRM.
This report aims to provide a comprehensive presentation of the global market for Mobile CRM, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Mobile CRM. This report contains market size and forecasts of Mobile CRM in global, including the following market information:
Global Mobile CRM Market Revenue, 2018-2023, 2024-2035, ($ millions)
Global top five companies in 2022 (%)
The global Mobile CRM market was valued at US$ million in 2022 and is projected to reach US$ million by 2035, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
North America and Europe are expected to dominate the mobile CRM market in the forecast period due to increase in usage of mobile services or platform for employees and clients in business. Asia-Pacific and Middle East & Africa are expected to be the emerging regions to contribute for maximum growth during the forecast period.
We surveyed the Mobile CRM companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Mobile CRM Market, by Type, 2018-2023, 2024-2035 ($ millions)
Global Mobile CRM Market Segment Percentages, by Type, 2022 (%)
On-premise
Cloud
Global Mobile CRM Market, by Application, 2018-2023, 2024-2035 ($ millions)
Global Mobile CRM Market Segment Percentages, by Application, 2022 (%)
BFSI
Government
Retail
Healthcare
Manufacturing
Other
Global Mobile CRM Market, By Region and Country, 2018-2023, 2024-2035 ($ Millions)
Global Mobile CRM Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Mobile CRM revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Mobile CRM revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Salesforce.com
Zoho
IBM
Microsoft
Oracle
SAP SE
Sybase
Kony Solutions
Resco.net
Software AG
Repsly, Inc
Outline of Major Chapters:
Chapter 1: Introduces the definition of Mobile CRM, market overview.
Chapter 2: Global Mobile CRM market size in revenue.
Chapter 3: Detailed analysis of Mobile CRM company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Mobile CRM in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Mobile CRM Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Mobile CRM Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Mobile CRM Overall Market Size
2.1 Global Mobile CRM Market Size: 2022 VS 2035
2.2 Global Mobile CRM Market Size, Prospects & Forecasts: 2018-2035
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Mobile CRM Players in Global Market
3.2 Top Global Mobile CRM Companies Ranked by Revenue
3.3 Global Mobile CRM Revenue by Companies
3.4 Top 3 and Top 5 Mobile CRM Companies in Global Market, by Revenue in 2022
3.5 Global Companies Mobile CRM Product Type
3.6 Tier 1, Tier 2 and Tier 3 Mobile CRM Players in Global Market
3.6.1 List of Global Tier 1 Mobile CRM Companies
3.6.2 List of Global Tier 2 and Tier 3 Mobile CRM Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Mobile CRM Market Size Markets, 2022 & 2035
4.1.2 On-premise
4.1.3 Cloud
4.2 By Type - Global Mobile CRM Revenue & Forecasts
4.2.1 By Type - Global Mobile CRM Revenue, 2018-2023
4.2.2 By Type - Global Mobile CRM Revenue, 2024-2035
4.2.3 By Type - Global Mobile CRM Revenue Market Share, 2018-2035
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Mobile CRM Market Size, 2022 & 2035
5.1.2 BFSI
5.1.3 Government
5.1.4 Retail
5.1.5 Healthcare
5.1.6 Manufacturing
5.1.7 Other
5.2 By Application - Global Mobile CRM Revenue & Forecasts
5.2.1 By Application - Global Mobile CRM Revenue, 2018-2023
5.2.2 By Application - Global Mobile CRM Revenue, 2024-2035
5.2.3 By Application - Global Mobile CRM Revenue Market Share, 2018-2035
6 Sights by Region
6.1 By Region - Global Mobile CRM Market Size, 2022 & 2035
6.2 By Region - Global Mobile CRM Revenue & Forecasts
6.2.1 By Region - Global Mobile CRM Revenue, 2018-2023
6.2.2 By Region - Global Mobile CRM Revenue, 2024-2035
6.2.3 By Region - Global Mobile CRM Revenue Market Share, 2018-2035
6.3 North America
6.3.1 By Country - North America Mobile CRM Revenue, 2018-2035
6.3.2 US Mobile CRM Market Size, 2018-2035
6.3.3 Canada Mobile CRM Market Size, 2018-2035
6.3.4 Mexico Mobile CRM Market Size, 2018-2035
6.4 Europe
6.4.1 By Country - Europe Mobile CRM Revenue, 2018-2035
6.4.2 Germany Mobile CRM Market Size, 2018-2035
6.4.3 France Mobile CRM Market Size, 2018-2035
6.4.4 U.K. Mobile CRM Market Size, 2018-2035
6.4.5 Italy Mobile CRM Market Size, 2018-2035
6.4.6 Russia Mobile CRM Market Size, 2018-2035
6.4.7 Nordic Countries Mobile CRM Market Size, 2018-2035
6.4.8 Benelux Mobile CRM Market Size, 2018-2035
6.5 Asia
6.5.1 By Region - Asia Mobile CRM Revenue, 2018-2035
6.5.2 China Mobile CRM Market Size, 2018-2035
6.5.3 Japan Mobile CRM Market Size, 2018-2035
6.5.4 South Korea Mobile CRM Market Size, 2018-2035
6.5.5 Southeast Asia Mobile CRM Market Size, 2018-2035
6.5.6 India Mobile CRM Market Size, 2018-2035
6.6 South America
6.6.1 By Country - South America Mobile CRM Revenue, 2018-2035
6.6.2 Brazil Mobile CRM Market Size, 2018-2035
6.6.3 Argentina Mobile CRM Market Size, 2018-2035
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Mobile CRM Revenue, 2018-2035
6.7.2 Turkey Mobile CRM Market Size, 2018-2035
6.7.3 Israel Mobile CRM Market Size, 2018-2035
6.7.4 Saudi Arabia Mobile CRM Market Size, 2018-2035
6.7.5 UAE Mobile CRM Market Size, 2018-2035
7 Mobile CRM Companies Profiles
7.1 Salesforce.com
7.1.1 Salesforce.com Company Summary
7.1.2 Salesforce.com Business Overview
7.1.3 Salesforce.com Mobile CRM Major Product Offerings
7.1.4 Salesforce.com Mobile CRM Revenue in Global Market (2018-2023)
7.1.5 Salesforce.com Key News & Latest Developments
7.2 Zoho
7.2.1 Zoho Company Summary
7.2.2 Zoho Business Overview
7.2.3 Zoho Mobile CRM Major Product Offerings
7.2.4 Zoho Mobile CRM Revenue in Global Market (2018-2023)
7.2.5 Zoho Key News & Latest Developments
7.3 IBM
7.3.1 IBM Company Summary
7.3.2 IBM Business Overview
7.3.3 IBM Mobile CRM Major Product Offerings
7.3.4 IBM Mobile CRM Revenue in Global Market (2018-2023)
7.3.5 IBM Key News & Latest Developments
7.4 Microsoft
7.4.1 Microsoft Company Summary
7.4.2 Microsoft Business Overview
7.4.3 Microsoft Mobile CRM Major Product Offerings
7.4.4 Microsoft Mobile CRM Revenue in Global Market (2018-2023)
7.4.5 Microsoft Key News & Latest Developments
7.5 Oracle
7.5.1 Oracle Company Summary
7.5.2 Oracle Business Overview
7.5.3 Oracle Mobile CRM Major Product Offerings
7.5.4 Oracle Mobile CRM Revenue in Global Market (2018-2023)
7.5.5 Oracle Key News & Latest Developments
7.6 SAP SE
7.6.1 SAP SE Company Summary
7.6.2 SAP SE Business Overview
7.6.3 SAP SE Mobile CRM Major Product Offerings
7.6.4 SAP SE Mobile CRM Revenue in Global Market (2018-2023)
7.6.5 SAP SE Key News & Latest Developments
7.7 Sybase
7.7.1 Sybase Company Summary
7.7.2 Sybase Business Overview
7.7.3 Sybase Mobile CRM Major Product Offerings
7.7.4 Sybase Mobile CRM Revenue in Global Market (2018-2023)
7.7.5 Sybase Key News & Latest Developments
7.8 Kony Solutions
7.8.1 Kony Solutions Company Summary
7.8.2 Kony Solutions Business Overview
7.8.3 Kony Solutions Mobile CRM Major Product Offerings
7.8.4 Kony Solutions Mobile CRM Revenue in Global Market (2018-2023)
7.8.5 Kony Solutions Key News & Latest Developments
7.9 Resco.net
7.9.1 Resco.net Company Summary
7.9.2 Resco.net Business Overview
7.9.3 Resco.net Mobile CRM Major Product Offerings
7.9.4 Resco.net Mobile CRM Revenue in Global Market (2018-2023)
7.9.5 Resco.net Key News & Latest Developments
7.10 Software AG
7.10.1 Software AG Company Summary
7.10.2 Software AG Business Overview
7.10.3 Software AG Mobile CRM Major Product Offerings
7.10.4 Software AG Mobile CRM Revenue in Global Market (2018-2023)
7.10.5 Software AG Key News & Latest Developments
7.11 Repsly, Inc
7.11.1 Repsly, Inc Company Summary
7.11.2 Repsly, Inc Business Overview
7.11.3 Repsly, Inc Mobile CRM Major Product Offerings
7.11.4 Repsly, Inc Mobile CRM Revenue in Global Market (2018-2023)
7.11.5 Repsly, Inc Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Mobile CRM Market Opportunities & Trends in Global Market
Table 2. Mobile CRM Market Drivers in Global Market
Table 3. Mobile CRM Market Restraints in Global Market
Table 4. Key Players of Mobile CRM in Global Market
Table 5. Top Mobile CRM Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Mobile CRM Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Mobile CRM Revenue Share by Companies, 2018-2023
Table 8. Global Companies Mobile CRM Product Type
Table 9. List of Global Tier 1 Mobile CRM Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Mobile CRM Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Mobile CRM Revenue, (US$, Mn), 2022 & 2035
Table 12. By Type - Mobile CRM Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Mobile CRM Revenue in Global (US$, Mn), 2024-2035
Table 14. By Application ? Global Mobile CRM Revenue, (US$, Mn), 2022 & 2035
Table 15. By Application - Mobile CRM Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Mobile CRM Revenue in Global (US$, Mn), 2024-2035
Table 17. By Region ? Global Mobile CRM Revenue, (US$, Mn), 2022 & 2035
Table 18. By Region - Global Mobile CRM Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Mobile CRM Revenue (US$, Mn), 2024-2035
Table 20. By Country - North America Mobile CRM Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Mobile CRM Revenue, (US$, Mn), 2024-2035
Table 22. By Country - Europe Mobile CRM Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Mobile CRM Revenue, (US$, Mn), 2024-2035
Table 24. By Region - Asia Mobile CRM Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Mobile CRM Revenue, (US$, Mn), 2024-2035
Table 26. By Country - South America Mobile CRM Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Mobile CRM Revenue, (US$, Mn), 2024-2035
Table 28. By Country - Middle East & Africa Mobile CRM Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Mobile CRM Revenue, (US$, Mn), 2024-2035
Table 30. Salesforce.com Company Summary
Table 31. Salesforce.com Mobile CRM Product Offerings
Table 32. Salesforce.com Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 33. Salesforce.com Key News & Latest Developments
Table 34. Zoho Company Summary
Table 35. Zoho Mobile CRM Product Offerings
Table 36. Zoho Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 37. Zoho Key News & Latest Developments
Table 38. IBM Company Summary
Table 39. IBM Mobile CRM Product Offerings
Table 40. IBM Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 41. IBM Key News & Latest Developments
Table 42. Microsoft Company Summary
Table 43. Microsoft Mobile CRM Product Offerings
Table 44. Microsoft Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 45. Microsoft Key News & Latest Developments
Table 46. Oracle Company Summary
Table 47. Oracle Mobile CRM Product Offerings
Table 48. Oracle Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 49. Oracle Key News & Latest Developments
Table 50. SAP SE Company Summary
Table 51. SAP SE Mobile CRM Product Offerings
Table 52. SAP SE Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 53. SAP SE Key News & Latest Developments
Table 54. Sybase Company Summary
Table 55. Sybase Mobile CRM Product Offerings
Table 56. Sybase Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 57. Sybase Key News & Latest Developments
Table 58. Kony Solutions Company Summary
Table 59. Kony Solutions Mobile CRM Product Offerings
Table 60. Kony Solutions Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 61. Kony Solutions Key News & Latest Developments
Table 62. Resco.net Company Summary
Table 63. Resco.net Mobile CRM Product Offerings
Table 64. Resco.net Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 65. Resco.net Key News & Latest Developments
Table 66. Software AG Company Summary
Table 67. Software AG Mobile CRM Product Offerings
Table 68. Software AG Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 69. Software AG Key News & Latest Developments
Table 70. Repsly, Inc Company Summary
Table 71. Repsly, Inc Mobile CRM Product Offerings
Table 72. Repsly, Inc Mobile CRM Revenue (US$, Mn) & (2018-2023)
Table 73. Repsly, Inc Key News & Latest Developments
List of Figures
Figure 1. Mobile CRM Segment by Type in 2022
Figure 2. Mobile CRM Segment by Application in 2022
Figure 3. Global Mobile CRM Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Mobile CRM Market Size: 2022 VS 2035 (US$, Mn)
Figure 6. Global Mobile CRM Revenue, 2018-2035 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Mobile CRM Revenue in 2022
Figure 8. By Type - Global Mobile CRM Revenue Market Share, 2018-2035
Figure 9. By Application - Global Mobile CRM Revenue Market Share, 2018-2035
Figure 10. By Type - Global Mobile CRM Revenue, (US$, Mn), 2022 & 2035
Figure 11. By Type - Global Mobile CRM Revenue Market Share, 2018-2035
Figure 12. By Application - Global Mobile CRM Revenue, (US$, Mn), 2022 & 2035
Figure 13. By Application - Global Mobile CRM Revenue Market Share, 2018-2035
Figure 14. By Region - Global Mobile CRM Revenue Market Share, 2018-2035
Figure 15. By Country - North America Mobile CRM Revenue Market Share, 2018-2035
Figure 16. US Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 17. Canada Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 18. Mexico Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 19. By Country - Europe Mobile CRM Revenue Market Share, 2018-2035
Figure 20. Germany Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 21. France Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 22. U.K. Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 23. Italy Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 24. Russia Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 25. Nordic Countries Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 26. Benelux Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 27. By Region - Asia Mobile CRM Revenue Market Share, 2018-2035
Figure 28. China Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 29. Japan Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 30. South Korea Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 31. Southeast Asia Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 32. India Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 33. By Country - South America Mobile CRM Revenue Market Share, 2018-2035
Figure 34. Brazil Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 35. Argentina Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 36. By Country - Middle East & Africa Mobile CRM Revenue Market Share, 2018-2035
Figure 37. Turkey Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 38. Israel Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 39. Saudi Arabia Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 40. UAE Mobile CRM Revenue, (US$, Mn), 2018-2035
Figure 41. Salesforce.com Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Zoho Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. IBM Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Microsoft Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Oracle Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. SAP SE Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Sybase Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Kony Solutions Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Resco.net Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Software AG Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Repsly, Inc Mobile CRM Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
