Companies typically employ both proactive and reactive customer service strategies. Proactive service refers to processes and techniques used to protect against customer problems and to motivate repeat or higher-volume purchases. Small-business operators should understand what's involved in choosing each approach and why proactive strategies are important.
This report aims to provide a comprehensive presentation of the global market for Proactive Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Proactive Services. This report contains market size and forecasts of Proactive Services in global, including the following market information:
Global Proactive Services Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Proactive Services market was valued at US$ 2342.2 million in 2022 and is projected to reach US$ 5073.7 million by 2029, at a CAGR of 11.7% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
North America is estimated to have the largest market share and is projected to continue to dominate the market during the forecast period. The adoption of proactive services is increasing in APAC and MEA, due to the rising IT spending and increasing digitalization.
We surveyed the Proactive Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Proactive Services Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Proactive Services Market Segment Percentages, by Type, 2022 (%)
Managed Services
Technical Support
Design and Consulting
Global Proactive Services Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Proactive Services Market Segment Percentages, by Application, 2022 (%)
Banking, Financial Services, and Insurance (BFSI)
Telecommunication
Retail
Healthcare
Government and Defense
Media and Entertainment
Others
Global Proactive Services Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Proactive Services Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Proactive Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Proactive Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Cisco
HPE
Microsoft
IBM
Ericsson
Juniper
Huawei
Nokia Networks
Avaya
Fortinet
Symantec
Mcafee
DXC Technology
Servion
Outline of Major Chapters:
Chapter 1: Introduces the definition of Proactive Services, market overview.
Chapter 2: Global Proactive Services market size in revenue.
Chapter 3: Detailed analysis of Proactive Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Proactive Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Proactive Services Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Proactive Services Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Proactive Services Overall Market Size
2.1 Global Proactive Services Market Size: 2022 VS 2029
2.2 Global Proactive Services Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Proactive Services Players in Global Market
3.2 Top Global Proactive Services Companies Ranked by Revenue
3.3 Global Proactive Services Revenue by Companies
3.4 Top 3 and Top 5 Proactive Services Companies in Global Market, by Revenue in 2022
3.5 Global Companies Proactive Services Product Type
3.6 Tier 1, Tier 2 and Tier 3 Proactive Services Players in Global Market
3.6.1 List of Global Tier 1 Proactive Services Companies
3.6.2 List of Global Tier 2 and Tier 3 Proactive Services Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Proactive Services Market Size Markets, 2022 & 2029
4.1.2 Managed Services
4.1.3 Technical Support
4.1.4 Design and Consulting
4.2 By Type - Global Proactive Services Revenue & Forecasts
4.2.1 By Type - Global Proactive Services Revenue, 2018-2023
4.2.2 By Type - Global Proactive Services Revenue, 2024-2029
4.2.3 By Type - Global Proactive Services Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Proactive Services Market Size, 2022 & 2029
5.1.2 Banking, Financial Services, and Insurance (BFSI)
5.1.3 Telecommunication
5.1.4 Retail
5.1.5 Healthcare
5.1.6 Government and Defense
5.1.7 Media and Entertainment
5.1.8 Others
5.2 By Application - Global Proactive Services Revenue & Forecasts
5.2.1 By Application - Global Proactive Services Revenue, 2018-2023
5.2.2 By Application - Global Proactive Services Revenue, 2024-2029
5.2.3 By Application - Global Proactive Services Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Proactive Services Market Size, 2022 & 2029
6.2 By Region - Global Proactive Services Revenue & Forecasts
6.2.1 By Region - Global Proactive Services Revenue, 2018-2023
6.2.2 By Region - Global Proactive Services Revenue, 2024-2029
6.2.3 By Region - Global Proactive Services Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Proactive Services Revenue, 2018-2029
6.3.2 US Proactive Services Market Size, 2018-2029
6.3.3 Canada Proactive Services Market Size, 2018-2029
6.3.4 Mexico Proactive Services Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Proactive Services Revenue, 2018-2029
6.4.2 Germany Proactive Services Market Size, 2018-2029
6.4.3 France Proactive Services Market Size, 2018-2029
6.4.4 U.K. Proactive Services Market Size, 2018-2029
6.4.5 Italy Proactive Services Market Size, 2018-2029
6.4.6 Russia Proactive Services Market Size, 2018-2029
6.4.7 Nordic Countries Proactive Services Market Size, 2018-2029
6.4.8 Benelux Proactive Services Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Proactive Services Revenue, 2018-2029
6.5.2 China Proactive Services Market Size, 2018-2029
6.5.3 Japan Proactive Services Market Size, 2018-2029
6.5.4 South Korea Proactive Services Market Size, 2018-2029
6.5.5 Southeast Asia Proactive Services Market Size, 2018-2029
6.5.6 India Proactive Services Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Proactive Services Revenue, 2018-2029
6.6.2 Brazil Proactive Services Market Size, 2018-2029
6.6.3 Argentina Proactive Services Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Proactive Services Revenue, 2018-2029
6.7.2 Turkey Proactive Services Market Size, 2018-2029
6.7.3 Israel Proactive Services Market Size, 2018-2029
6.7.4 Saudi Arabia Proactive Services Market Size, 2018-2029
6.7.5 UAE Proactive Services Market Size, 2018-2029
7 Proactive Services Companies Profiles
7.1 Cisco
7.1.1 Cisco Company Summary
7.1.2 Cisco Business Overview
7.1.3 Cisco Proactive Services Major Product Offerings
7.1.4 Cisco Proactive Services Revenue in Global Market (2018-2023)
7.1.5 Cisco Key News & Latest Developments
7.2 HPE
7.2.1 HPE Company Summary
7.2.2 HPE Business Overview
7.2.3 HPE Proactive Services Major Product Offerings
7.2.4 HPE Proactive Services Revenue in Global Market (2018-2023)
7.2.5 HPE Key News & Latest Developments
7.3 Microsoft
7.3.1 Microsoft Company Summary
7.3.2 Microsoft Business Overview
7.3.3 Microsoft Proactive Services Major Product Offerings
7.3.4 Microsoft Proactive Services Revenue in Global Market (2018-2023)
7.3.5 Microsoft Key News & Latest Developments
7.4 IBM
7.4.1 IBM Company Summary
7.4.2 IBM Business Overview
7.4.3 IBM Proactive Services Major Product Offerings
7.4.4 IBM Proactive Services Revenue in Global Market (2018-2023)
7.4.5 IBM Key News & Latest Developments
7.5 Ericsson
7.5.1 Ericsson Company Summary
7.5.2 Ericsson Business Overview
7.5.3 Ericsson Proactive Services Major Product Offerings
7.5.4 Ericsson Proactive Services Revenue in Global Market (2018-2023)
7.5.5 Ericsson Key News & Latest Developments
7.6 Juniper
7.6.1 Juniper Company Summary
7.6.2 Juniper Business Overview
7.6.3 Juniper Proactive Services Major Product Offerings
7.6.4 Juniper Proactive Services Revenue in Global Market (2018-2023)
7.6.5 Juniper Key News & Latest Developments
7.7 Huawei
7.7.1 Huawei Company Summary
7.7.2 Huawei Business Overview
7.7.3 Huawei Proactive Services Major Product Offerings
7.7.4 Huawei Proactive Services Revenue in Global Market (2018-2023)
7.7.5 Huawei Key News & Latest Developments
7.8 Nokia Networks
7.8.1 Nokia Networks Company Summary
7.8.2 Nokia Networks Business Overview
7.8.3 Nokia Networks Proactive Services Major Product Offerings
7.8.4 Nokia Networks Proactive Services Revenue in Global Market (2018-2023)
7.8.5 Nokia Networks Key News & Latest Developments
7.9 Avaya
7.9.1 Avaya Company Summary
7.9.2 Avaya Business Overview
7.9.3 Avaya Proactive Services Major Product Offerings
7.9.4 Avaya Proactive Services Revenue in Global Market (2018-2023)
7.9.5 Avaya Key News & Latest Developments
7.10 Fortinet
7.10.1 Fortinet Company Summary
7.10.2 Fortinet Business Overview
7.10.3 Fortinet Proactive Services Major Product Offerings
7.10.4 Fortinet Proactive Services Revenue in Global Market (2018-2023)
7.10.5 Fortinet Key News & Latest Developments
7.11 Symantec
7.11.1 Symantec Company Summary
7.11.2 Symantec Business Overview
7.11.3 Symantec Proactive Services Major Product Offerings
7.11.4 Symantec Proactive Services Revenue in Global Market (2018-2023)
7.11.5 Symantec Key News & Latest Developments
7.12 Mcafee
7.12.1 Mcafee Company Summary
7.12.2 Mcafee Business Overview
7.12.3 Mcafee Proactive Services Major Product Offerings
7.12.4 Mcafee Proactive Services Revenue in Global Market (2018-2023)
7.12.5 Mcafee Key News & Latest Developments
7.13 DXC Technology
7.13.1 DXC Technology Company Summary
7.13.2 DXC Technology Business Overview
7.13.3 DXC Technology Proactive Services Major Product Offerings
7.13.4 DXC Technology Proactive Services Revenue in Global Market (2018-2023)
7.13.5 DXC Technology Key News & Latest Developments
7.14 Servion
7.14.1 Servion Company Summary
7.14.2 Servion Business Overview
7.14.3 Servion Proactive Services Major Product Offerings
7.14.4 Servion Proactive Services Revenue in Global Market (2018-2023)
7.14.5 Servion Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Proactive Services Market Opportunities & Trends in Global Market
Table 2. Proactive Services Market Drivers in Global Market
Table 3. Proactive Services Market Restraints in Global Market
Table 4. Key Players of Proactive Services in Global Market
Table 5. Top Proactive Services Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Proactive Services Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Proactive Services Revenue Share by Companies, 2018-2023
Table 8. Global Companies Proactive Services Product Type
Table 9. List of Global Tier 1 Proactive Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Proactive Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Proactive Services Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Proactive Services Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Proactive Services Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Proactive Services Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Proactive Services Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Proactive Services Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Proactive Services Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Proactive Services Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Proactive Services Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Proactive Services Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Proactive Services Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Proactive Services Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Proactive Services Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Proactive Services Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Proactive Services Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Proactive Services Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Proactive Services Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Proactive Services Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Proactive Services Revenue, (US$, Mn), 2024-2029
Table 30. Cisco Company Summary
Table 31. Cisco Proactive Services Product Offerings
Table 32. Cisco Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 33. Cisco Key News & Latest Developments
Table 34. HPE Company Summary
Table 35. HPE Proactive Services Product Offerings
Table 36. HPE Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 37. HPE Key News & Latest Developments
Table 38. Microsoft Company Summary
Table 39. Microsoft Proactive Services Product Offerings
Table 40. Microsoft Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 41. Microsoft Key News & Latest Developments
Table 42. IBM Company Summary
Table 43. IBM Proactive Services Product Offerings
Table 44. IBM Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 45. IBM Key News & Latest Developments
Table 46. Ericsson Company Summary
Table 47. Ericsson Proactive Services Product Offerings
Table 48. Ericsson Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 49. Ericsson Key News & Latest Developments
Table 50. Juniper Company Summary
Table 51. Juniper Proactive Services Product Offerings
Table 52. Juniper Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 53. Juniper Key News & Latest Developments
Table 54. Huawei Company Summary
Table 55. Huawei Proactive Services Product Offerings
Table 56. Huawei Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 57. Huawei Key News & Latest Developments
Table 58. Nokia Networks Company Summary
Table 59. Nokia Networks Proactive Services Product Offerings
Table 60. Nokia Networks Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 61. Nokia Networks Key News & Latest Developments
Table 62. Avaya Company Summary
Table 63. Avaya Proactive Services Product Offerings
Table 64. Avaya Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 65. Avaya Key News & Latest Developments
Table 66. Fortinet Company Summary
Table 67. Fortinet Proactive Services Product Offerings
Table 68. Fortinet Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 69. Fortinet Key News & Latest Developments
Table 70. Symantec Company Summary
Table 71. Symantec Proactive Services Product Offerings
Table 72. Symantec Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 73. Symantec Key News & Latest Developments
Table 74. Mcafee Company Summary
Table 75. Mcafee Proactive Services Product Offerings
Table 76. Mcafee Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 77. Mcafee Key News & Latest Developments
Table 78. DXC Technology Company Summary
Table 79. DXC Technology Proactive Services Product Offerings
Table 80. DXC Technology Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 81. DXC Technology Key News & Latest Developments
Table 82. Servion Company Summary
Table 83. Servion Proactive Services Product Offerings
Table 84. Servion Proactive Services Revenue (US$, Mn) & (2018-2023)
Table 85. Servion Key News & Latest Developments
List of Figures
Figure 1. Proactive Services Segment by Type in 2022
Figure 2. Proactive Services Segment by Application in 2022
Figure 3. Global Proactive Services Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Proactive Services Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Proactive Services Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Proactive Services Revenue in 2022
Figure 8. By Type - Global Proactive Services Revenue Market Share, 2018-2029
Figure 9. By Application - Global Proactive Services Revenue Market Share, 2018-2029
Figure 10. By Type - Global Proactive Services Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Proactive Services Revenue Market Share, 2018-2029
Figure 12. By Application - Global Proactive Services Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Proactive Services Revenue Market Share, 2018-2029
Figure 14. By Region - Global Proactive Services Revenue Market Share, 2018-2029
Figure 15. By Country - North America Proactive Services Revenue Market Share, 2018-2029
Figure 16. US Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Proactive Services Revenue Market Share, 2018-2029
Figure 20. Germany Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 21. France Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Proactive Services Revenue Market Share, 2018-2029
Figure 28. China Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 32. India Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Proactive Services Revenue Market Share, 2018-2029
Figure 34. Brazil Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Proactive Services Revenue Market Share, 2018-2029
Figure 37. Turkey Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Proactive Services Revenue, (US$, Mn), 2018-2029
Figure 41. Cisco Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. HPE Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Microsoft Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. IBM Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Ericsson Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Juniper Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Huawei Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Nokia Networks Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Avaya Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Fortinet Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Symantec Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. Mcafee Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 53. DXC Technology Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 54. Servion Proactive Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
