The global VoIP Call Center Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
This report aims to provide a comprehensive presentation of the global market for VoIP Call Center Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding VoIP Call Center Software. This report contains market size and forecasts of VoIP Call Center Software in global, including the following market information:
Global VoIP Call Center Software Market Revenue, 2018-2023, 20242035, ($ millions)
Global top five companies in 2022 (%)
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Small Business Adaptation Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of VoIP Call Center Software include Zendesk, RingCentral, Vocalcom, Mitel Networks, Skype, Convoso, Nextiva, Aircall and Cisco, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the VoIP Call Center Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global VoIP Call Center Software Market, by Type, 2018-2023, 20242035 ($ millions)
Global VoIP Call Center Software Market Segment Percentages, by Type, 2022 (%)
- Small Business Adaptation
- Large Business Adaptation
Global VoIP Call Center Software Market, by Application, 2018-2023, 20242035 ($ millions)
Global VoIP Call Center Software Market Segment Percentages, by Application, 2022 (%)
- Email
- Live Chat
- SMS Texts
- Instant Messaging
- Other
Global VoIP Call Center Software Market, By Region and Country, 2018-2023, 20242035 ($ Millions)
Global VoIP Call Center Software Market Segment Percentages, By Region and Country, 2022 (%)
- North America (United States, Canada, Mexico)
- Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe)
- Asia-Pacific (China, India, Japan, South Korea, Australia, Rest of APAC)
- The Middle East and Africa (Middle East, Africa)
- South and Central America (Brazil, Argentina, Rest of SCA)
Competitor Analysis
The report also provides analysis of leading market participants including:
- Key companies VoIP Call Center Software revenues in global market, 2018-2023 (estimated), ($ millions)
- Key companies VoIP Call Center Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
- Zendesk
- RingCentral
- Vocalcom
- Mitel Networks
- Skype
- Convoso
- Nextiva
- Aircall
- Cisco
- Freshworks
Outline of Major Chapters:
Chapter 1: Introduces the definition of VoIP Call Center Software, market overview.
Chapter 2: Global VoIP Call Center Software market size in revenue.
Chapter 3: Detailed analysis of VoIP Call Center Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments
by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments
by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of VoIP Call Center Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 VoIP Call Center Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global VoIP Call Center Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global VoIP Call Center Software Overall Market Size
2.1 Global VoIP Call Center Software Market Size: 2022 VS 2035
2.2 Global VoIP Call Center Software Market Size, Prospects & Forecasts: 2018-2035
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top VoIP Call Center Software Players in Global Market
3.2 Top Global VoIP Call Center Software Companies Ranked by Revenue
3.3 Global VoIP Call Center Software Revenue by Companies
3.4 Top 3 and Top 5 VoIP Call Center Software Companies in Global Market, by Revenue in 2022
3.5 Global Companies VoIP Call Center Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 VoIP Call Center Software Players in Global Market
3.6.1 List of Global Tier 1 VoIP Call Center Software Companies
3.6.2 List of Global Tier 2 and Tier 3 VoIP Call Center Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global VoIP Call Center Software Market Size Markets, 2022 & 2035
4.1.2 Small Business Adaptation
4.1.3 Large Business Adaptation
4.2 By Type - Global VoIP Call Center Software Revenue & Forecasts
4.2.1 By Type - Global VoIP Call Center Software Revenue, 2018-2023
4.2.2 By Type - Global VoIP Call Center Software Revenue, 2024-2035
4.2.3 By Type - Global VoIP Call Center Software Revenue Market Share, 2018-2035
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global VoIP Call Center Software Market Size, 2022 & 2035
5.1.2 Email
5.1.3 Live Chat
5.1.4 SMS Texts
5.1.5 Instant Messaging
5.1.6 Other
5.2 By Application - Global VoIP Call Center Software Revenue & Forecasts
5.2.1 By Application - Global VoIP Call Center Software Revenue, 2018-2023
5.2.2 By Application - Global VoIP Call Center Software Revenue, 2024-2035
5.2.3 By Application - Global VoIP Call Center Software Revenue Market Share, 2018-2035
6 Sights by Region
6.1 By Region - Global VoIP Call Center Software Market Size, 2022 & 2035
6.2 By Region - Global VoIP Call Center Software Revenue & Forecasts
6.2.1 By Region - Global VoIP Call Center Software Revenue, 2018-2023
6.2.2 By Region - Global VoIP Call Center Software Revenue, 2024-2035
6.2.3 By Region - Global VoIP Call Center Software Revenue Market Share, 2018-2035
6.3 North America
6.3.1 By Country - North America VoIP Call Center Software Revenue, 2018-2035
6.3.2 US VoIP Call Center Software Market Size, 2018-2035
6.3.3 Canada VoIP Call Center Software Market Size, 2018-2035
6.3.4 Mexico VoIP Call Center Software Market Size, 2018-2035
6.4 Europe
6.4.1 By Country - Europe VoIP Call Center Software Revenue, 2018-2035
6.4.2 Germany VoIP Call Center Software Market Size, 2018-2035
6.4.3 France VoIP Call Center Software Market Size, 2018-2035
6.4.4 U.K. VoIP Call Center Software Market Size, 2018-2035
6.4.5 Italy VoIP Call Center Software Market Size, 2018-2035
6.4.6 Russia VoIP Call Center Software Market Size, 2018-2035
6.4.7 Nordic Countries VoIP Call Center Software Market Size, 2018-2035
6.4.8 Benelux VoIP Call Center Software Market Size, 2018-2035
6.5 Asia
6.5.1 By Region - Asia VoIP Call Center Software Revenue, 2018-2035
6.5.2 China VoIP Call Center Software Market Size, 2018-2035
6.5.3 Japan VoIP Call Center Software Market Size, 2018-2035
6.5.4 South Korea VoIP Call Center Software Market Size, 2018-2035
6.5.5 Southeast Asia VoIP Call Center Software Market Size, 2018-2035
6.5.6 India VoIP Call Center Software Market Size, 2018-2035
6.6 South America
6.6.1 By Country - South America VoIP Call Center Software Revenue, 2018-2035
6.6.2 Brazil VoIP Call Center Software Market Size, 2018-2035
6.6.3 Argentina VoIP Call Center Software Market Size, 2018-2035
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa VoIP Call Center Software Revenue, 2018-2035
6.7.2 Turkey VoIP Call Center Software Market Size, 2018-2035
6.7.3 Israel VoIP Call Center Software Market Size, 2018-2035
6.7.4 Saudi Arabia VoIP Call Center Software Market Size, 2018-2035
6.7.5 UAE VoIP Call Center Software Market Size, 2018-2035
7 VoIP Call Center Software Companies Profiles
7.1 Zendesk
7.1.1 Zendesk Company Summary
7.1.2 Zendesk Business Overview
7.1.3 Zendesk VoIP Call Center Software Major Product Offerings
7.1.4 Zendesk VoIP Call Center Software Revenue in Global Market (2018-2023)
7.1.5 Zendesk Key News & Latest Developments
7.2 RingCentral
7.2.1 RingCentral Company Summary
7.2.2 RingCentral Business Overview
7.2.3 RingCentral VoIP Call Center Software Major Product Offerings
7.2.4 RingCentral VoIP Call Center Software Revenue in Global Market (2018-2023)
7.2.5 RingCentral Key News & Latest Developments
7.3 Vocalcom
7.3.1 Vocalcom Company Summary
7.3.2 Vocalcom Business Overview
7.3.3 Vocalcom VoIP Call Center Software Major Product Offerings
7.3.4 Vocalcom VoIP Call Center Software Revenue in Global Market (2018-2023)
7.3.5 Vocalcom Key News & Latest Developments
7.4 Mitel Networks
7.4.1 Mitel Networks Company Summary
7.4.2 Mitel Networks Business Overview
7.4.3 Mitel Networks VoIP Call Center Software Major Product Offerings
7.4.4 Mitel Networks VoIP Call Center Software Revenue in Global Market (2018-2023)
7.4.5 Mitel Networks Key News & Latest Developments
7.5 Skype
7.5.1 Skype Company Summary
7.5.2 Skype Business Overview
7.5.3 Skype VoIP Call Center Software Major Product Offerings
7.5.4 Skype VoIP Call Center Software Revenue in Global Market (2018-2023)
7.5.5 Skype Key News & Latest Developments
7.6 Convoso
7.6.1 Convoso Company Summary
7.6.2 Convoso Business Overview
7.6.3 Convoso VoIP Call Center Software Major Product Offerings
7.6.4 Convoso VoIP Call Center Software Revenue in Global Market (2018-2023)
7.6.5 Convoso Key News & Latest Developments
7.7 Nextiva
7.7.1 Nextiva Company Summary
7.7.2 Nextiva Business Overview
7.7.3 Nextiva VoIP Call Center Software Major Product Offerings
7.7.4 Nextiva VoIP Call Center Software Revenue in Global Market (2018-2023)
7.7.5 Nextiva Key News & Latest Developments
7.8 Aircall
7.8.1 Aircall Company Summary
7.8.2 Aircall Business Overview
7.8.3 Aircall VoIP Call Center Software Major Product Offerings
7.8.4 Aircall VoIP Call Center Software Revenue in Global Market (2018-2023)
7.8.5 Aircall Key News & Latest Developments
7.9 Cisco
7.9.1 Cisco Company Summary
7.9.2 Cisco Business Overview
7.9.3 Cisco VoIP Call Center Software Major Product Offerings
7.9.4 Cisco VoIP Call Center Software Revenue in Global Market (2018-2023)
7.9.5 Cisco Key News & Latest Developments
7.10 Freshworks
7.10.1 Freshworks Company Summary
7.10.2 Freshworks Business Overview
7.10.3 Freshworks VoIP Call Center Software Major Product Offerings
7.10.4 Freshworks VoIP Call Center Software Revenue in Global Market (2018-2023)
7.10.5 Freshworks Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. VoIP Call Center Software Market Opportunities & Trends in Global Market
Table 2. VoIP Call Center Software Market Drivers in Global Market
Table 3. VoIP Call Center Software Market Restraints in Global Market
Table 4. Key Players of VoIP Call Center Software in Global Market
Table 5. Top VoIP Call Center Software Players in Global Market, Ranking by Revenue (2022)
Table 6. Global VoIP Call Center Software Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global VoIP Call Center Software Revenue Share by Companies, 2018-2023
Table 8. Global Companies VoIP Call Center Software Product Type
Table 9. List of Global Tier 1 VoIP Call Center Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 VoIP Call Center Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global VoIP Call Center Software Revenue, (US$, Mn), 2022 & 2035
Table 12. By Type - VoIP Call Center Software Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - VoIP Call Center Software Revenue in Global (US$, Mn), 2024-2035
Table 14. By Application ? Global VoIP Call Center Software Revenue, (US$, Mn), 2022 & 2035
Table 15. By Application - VoIP Call Center Software Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - VoIP Call Center Software Revenue in Global (US$, Mn), 2024-2035
Table 17. By Region ? Global VoIP Call Center Software Revenue, (US$, Mn), 2022 & 2035
Table 18. By Region - Global VoIP Call Center Software Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global VoIP Call Center Software Revenue (US$, Mn), 2024-2035
Table 20. By Country - North America VoIP Call Center Software Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America VoIP Call Center Software Revenue, (US$, Mn), 2024-2035
Table 22. By Country - Europe VoIP Call Center Software Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe VoIP Call Center Software Revenue, (US$, Mn), 2024-2035
Table 24. By Region - Asia VoIP Call Center Software Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia VoIP Call Center Software Revenue, (US$, Mn), 2024-2035
Table 26. By Country - South America VoIP Call Center Software Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America VoIP Call Center Software Revenue, (US$, Mn), 2024-2035
Table 28. By Country - Middle East & Africa VoIP Call Center Software Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa VoIP Call Center Software Revenue, (US$, Mn), 2024-2035
Table 30. Zendesk Company Summary
Table 31. Zendesk VoIP Call Center Software Product Offerings
Table 32. Zendesk VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 33. Zendesk Key News & Latest Developments
Table 34. RingCentral Company Summary
Table 35. RingCentral VoIP Call Center Software Product Offerings
Table 36. RingCentral VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 37. RingCentral Key News & Latest Developments
Table 38. Vocalcom Company Summary
Table 39. Vocalcom VoIP Call Center Software Product Offerings
Table 40. Vocalcom VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 41. Vocalcom Key News & Latest Developments
Table 42. Mitel Networks Company Summary
Table 43. Mitel Networks VoIP Call Center Software Product Offerings
Table 44. Mitel Networks VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 45. Mitel Networks Key News & Latest Developments
Table 46. Skype Company Summary
Table 47. Skype VoIP Call Center Software Product Offerings
Table 48. Skype VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 49. Skype Key News & Latest Developments
Table 50. Convoso Company Summary
Table 51. Convoso VoIP Call Center Software Product Offerings
Table 52. Convoso VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 53. Convoso Key News & Latest Developments
Table 54. Nextiva Company Summary
Table 55. Nextiva VoIP Call Center Software Product Offerings
Table 56. Nextiva VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 57. Nextiva Key News & Latest Developments
Table 58. Aircall Company Summary
Table 59. Aircall VoIP Call Center Software Product Offerings
Table 60. Aircall VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 61. Aircall Key News & Latest Developments
Table 62. Cisco Company Summary
Table 63. Cisco VoIP Call Center Software Product Offerings
Table 64. Cisco VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 65. Cisco Key News & Latest Developments
Table 66. Freshworks Company Summary
Table 67. Freshworks VoIP Call Center Software Product Offerings
Table 68. Freshworks VoIP Call Center Software Revenue (US$, Mn) & (2018-2023)
Table 69. Freshworks Key News & Latest Developments
List of Figures
Figure 1. VoIP Call Center Software Segment by Type in 2022
Figure 2. VoIP Call Center Software Segment by Application in 2022
Figure 3. Global VoIP Call Center Software Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global VoIP Call Center Software Market Size: 2022 VS 2035 (US$, Mn)
Figure 6. Global VoIP Call Center Software Revenue, 2018-2035 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by VoIP Call Center Software Revenue in 2022
Figure 8. By Type - Global VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 9. By Application - Global VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 10. By Type - Global VoIP Call Center Software Revenue, (US$, Mn), 2022 & 2035
Figure 11. By Type - Global VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 12. By Application - Global VoIP Call Center Software Revenue, (US$, Mn), 2022 & 2035
Figure 13. By Application - Global VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 14. By Region - Global VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 15. By Country - North America VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 16. US VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 17. Canada VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 18. Mexico VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 19. By Country - Europe VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 20. Germany VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 21. France VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 22. U.K. VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 23. Italy VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 24. Russia VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 25. Nordic Countries VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 26. Benelux VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 27. By Region - Asia VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 28. China VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 29. Japan VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 30. South Korea VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 31. Southeast Asia VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 32. India VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 33. By Country - South America VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 34. Brazil VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 35. Argentina VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 36. By Country - Middle East & Africa VoIP Call Center Software Revenue Market Share, 2018-2035
Figure 37. Turkey VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 38. Israel VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 39. Saudi Arabia VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 40. UAE VoIP Call Center Software Revenue, (US$, Mn), 2018-2035
Figure 41. Zendesk VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. RingCentral VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Vocalcom VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Mitel Networks VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Skype VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Convoso VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Nextiva VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Aircall VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Cisco VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Freshworks VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
