Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
This report aims to provide a comprehensive presentation of the global market for Workforce Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Workforce Management Software. This report contains market size and forecasts of Workforce Management Software in global, including the following market information:
Global Workforce Management Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Workforce Management Software market was valued at US$ 2937.1 million in 2022 and is projected to reach US$ 4892 million by 2029, at a CAGR of 7.6% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%.
North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent.
In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
We surveyed the Workforce Management Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Workforce Management Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Workforce Management Software Market Segment Percentages, by Type, 2022 (%)
On-Premises
Saas Cloud-Based
Global Workforce Management Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Workforce Management Software Market Segment Percentages, by Application, 2022 (%)
Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
Global Workforce Management Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Workforce Management Software Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Workforce Management Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Workforce Management Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Outline of Major Chapters:
Chapter 1: Introduces the definition of Workforce Management Software, market overview.
Chapter 2: Global Workforce Management Software market size in revenue.
Chapter 3: Detailed analysis of Workforce Management Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Workforce Management Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Workforce Management Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Workforce Management Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Workforce Management Software Overall Market Size
2.1 Global Workforce Management Software Market Size: 2022 VS 2029
2.2 Global Workforce Management Software Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Workforce Management Software Players in Global Market
3.2 Top Global Workforce Management Software Companies Ranked by Revenue
3.3 Global Workforce Management Software Revenue by Companies
3.4 Top 3 and Top 5 Workforce Management Software Companies in Global Market, by Revenue in 2022
3.5 Global Companies Workforce Management Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Workforce Management Software Players in Global Market
3.6.1 List of Global Tier 1 Workforce Management Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Workforce Management Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Workforce Management Software Market Size Markets, 2022 & 2029
4.1.2 On-Premises
4.1.3 Saas Cloud-Based
4.2 By Type - Global Workforce Management Software Revenue & Forecasts
4.2.1 By Type - Global Workforce Management Software Revenue, 2018-2023
4.2.2 By Type - Global Workforce Management Software Revenue, 2024-2029
4.2.3 By Type - Global Workforce Management Software Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Workforce Management Software Market Size, 2022 & 2029
5.1.2 Less Than 100 Employees
5.1.3 100-499 Employees
5.1.4 500-999 Employees
5.1.5 1,000-4,999 Employees
5.1.6 More Than 5000 Employees
5.2 By Application - Global Workforce Management Software Revenue & Forecasts
5.2.1 By Application - Global Workforce Management Software Revenue, 2018-2023
5.2.2 By Application - Global Workforce Management Software Revenue, 2024-2029
5.2.3 By Application - Global Workforce Management Software Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Workforce Management Software Market Size, 2022 & 2029
6.2 By Region - Global Workforce Management Software Revenue & Forecasts
6.2.1 By Region - Global Workforce Management Software Revenue, 2018-2023
6.2.2 By Region - Global Workforce Management Software Revenue, 2024-2029
6.2.3 By Region - Global Workforce Management Software Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Workforce Management Software Revenue, 2018-2029
6.3.2 US Workforce Management Software Market Size, 2018-2029
6.3.3 Canada Workforce Management Software Market Size, 2018-2029
6.3.4 Mexico Workforce Management Software Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Workforce Management Software Revenue, 2018-2029
6.4.2 Germany Workforce Management Software Market Size, 2018-2029
6.4.3 France Workforce Management Software Market Size, 2018-2029
6.4.4 U.K. Workforce Management Software Market Size, 2018-2029
6.4.5 Italy Workforce Management Software Market Size, 2018-2029
6.4.6 Russia Workforce Management Software Market Size, 2018-2029
6.4.7 Nordic Countries Workforce Management Software Market Size, 2018-2029
6.4.8 Benelux Workforce Management Software Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Workforce Management Software Revenue, 2018-2029
6.5.2 China Workforce Management Software Market Size, 2018-2029
6.5.3 Japan Workforce Management Software Market Size, 2018-2029
6.5.4 South Korea Workforce Management Software Market Size, 2018-2029
6.5.5 Southeast Asia Workforce Management Software Market Size, 2018-2029
6.5.6 India Workforce Management Software Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Workforce Management Software Revenue, 2018-2029
6.6.2 Brazil Workforce Management Software Market Size, 2018-2029
6.6.3 Argentina Workforce Management Software Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Workforce Management Software Revenue, 2018-2029
6.7.2 Turkey Workforce Management Software Market Size, 2018-2029
6.7.3 Israel Workforce Management Software Market Size, 2018-2029
6.7.4 Saudi Arabia Workforce Management Software Market Size, 2018-2029
6.7.5 UAE Workforce Management Software Market Size, 2018-2029
7 Workforce Management Software Companies Profiles
7.1 Kronos
7.1.1 Kronos Company Summary
7.1.2 Kronos Business Overview
7.1.3 Kronos Workforce Management Software Major Product Offerings
7.1.4 Kronos Workforce Management Software Revenue in Global Market (2018-2023)
7.1.5 Kronos Key News & Latest Developments
7.2 Infor
7.2.1 Infor Company Summary
7.2.2 Infor Business Overview
7.2.3 Infor Workforce Management Software Major Product Offerings
7.2.4 Infor Workforce Management Software Revenue in Global Market (2018-2023)
7.2.5 Infor Key News & Latest Developments
7.3 Verint
7.3.1 Verint Company Summary
7.3.2 Verint Business Overview
7.3.3 Verint Workforce Management Software Major Product Offerings
7.3.4 Verint Workforce Management Software Revenue in Global Market (2018-2023)
7.3.5 Verint Key News & Latest Developments
7.4 NICE Systems
7.4.1 NICE Systems Company Summary
7.4.2 NICE Systems Business Overview
7.4.3 NICE Systems Workforce Management Software Major Product Offerings
7.4.4 NICE Systems Workforce Management Software Revenue in Global Market (2018-2023)
7.4.5 NICE Systems Key News & Latest Developments
7.5 Aspect
7.5.1 Aspect Company Summary
7.5.2 Aspect Business Overview
7.5.3 Aspect Workforce Management Software Major Product Offerings
7.5.4 Aspect Workforce Management Software Revenue in Global Market (2018-2023)
7.5.5 Aspect Key News & Latest Developments
7.6 Workforce Software
7.6.1 Workforce Software Company Summary
7.6.2 Workforce Software Business Overview
7.6.3 Workforce Software Workforce Management Software Major Product Offerings
7.6.4 Workforce Software Workforce Management Software Revenue in Global Market (2018-2023)
7.6.5 Workforce Software Key News & Latest Developments
7.7 Clicksoftware
7.7.1 Clicksoftware Company Summary
7.7.2 Clicksoftware Business Overview
7.7.3 Clicksoftware Workforce Management Software Major Product Offerings
7.7.4 Clicksoftware Workforce Management Software Revenue in Global Market (2018-2023)
7.7.5 Clicksoftware Key News & Latest Developments
7.8 Calabrio
7.8.1 Calabrio Company Summary
7.8.2 Calabrio Business Overview
7.8.3 Calabrio Workforce Management Software Major Product Offerings
7.8.4 Calabrio Workforce Management Software Revenue in Global Market (2018-2023)
7.8.5 Calabrio Key News & Latest Developments
7.9 ATOSS
7.9.1 ATOSS Company Summary
7.9.2 ATOSS Business Overview
7.9.3 ATOSS Workforce Management Software Major Product Offerings
7.9.4 ATOSS Workforce Management Software Revenue in Global Market (2018-2023)
7.9.5 ATOSS Key News & Latest Developments
7.10 Genesys
7.10.1 Genesys Company Summary
7.10.2 Genesys Business Overview
7.10.3 Genesys Workforce Management Software Major Product Offerings
7.10.4 Genesys Workforce Management Software Revenue in Global Market (2018-2023)
7.10.5 Genesys Key News & Latest Developments
7.11 Monet Software
7.11.1 Monet Software Company Summary
7.11.2 Monet Software Business Overview
7.11.3 Monet Software Workforce Management Software Major Product Offerings
7.11.4 Monet Software Workforce Management Software Revenue in Global Market (2018-2023)
7.11.5 Monet Software Key News & Latest Developments
7.12 InVision AG
7.12.1 InVision AG Company Summary
7.12.2 InVision AG Business Overview
7.12.3 InVision AG Workforce Management Software Major Product Offerings
7.12.4 InVision AG Workforce Management Software Revenue in Global Market (2018-2023)
7.12.5 InVision AG Key News & Latest Developments
7.13 Teleopti
7.13.1 Teleopti Company Summary
7.13.2 Teleopti Business Overview
7.13.3 Teleopti Workforce Management Software Major Product Offerings
7.13.4 Teleopti Workforce Management Software Revenue in Global Market (2018-2023)
7.13.5 Teleopti Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Workforce Management Software Market Opportunities & Trends in Global Market
Table 2. Workforce Management Software Market Drivers in Global Market
Table 3. Workforce Management Software Market Restraints in Global Market
Table 4. Key Players of Workforce Management Software in Global Market
Table 5. Top Workforce Management Software Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Workforce Management Software Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Workforce Management Software Revenue Share by Companies, 2018-2023
Table 8. Global Companies Workforce Management Software Product Type
Table 9. List of Global Tier 1 Workforce Management Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Workforce Management Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Workforce Management Software Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Workforce Management Software Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Workforce Management Software Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Workforce Management Software Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Workforce Management Software Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Workforce Management Software Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Workforce Management Software Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Workforce Management Software Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Workforce Management Software Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Workforce Management Software Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Workforce Management Software Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Workforce Management Software Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Workforce Management Software Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Workforce Management Software Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Workforce Management Software Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Workforce Management Software Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Workforce Management Software Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Workforce Management Software Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Workforce Management Software Revenue, (US$, Mn), 2024-2029
Table 30. Kronos Company Summary
Table 31. Kronos Workforce Management Software Product Offerings
Table 32. Kronos Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 33. Kronos Key News & Latest Developments
Table 34. Infor Company Summary
Table 35. Infor Workforce Management Software Product Offerings
Table 36. Infor Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 37. Infor Key News & Latest Developments
Table 38. Verint Company Summary
Table 39. Verint Workforce Management Software Product Offerings
Table 40. Verint Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 41. Verint Key News & Latest Developments
Table 42. NICE Systems Company Summary
Table 43. NICE Systems Workforce Management Software Product Offerings
Table 44. NICE Systems Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 45. NICE Systems Key News & Latest Developments
Table 46. Aspect Company Summary
Table 47. Aspect Workforce Management Software Product Offerings
Table 48. Aspect Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 49. Aspect Key News & Latest Developments
Table 50. Workforce Software Company Summary
Table 51. Workforce Software Workforce Management Software Product Offerings
Table 52. Workforce Software Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 53. Workforce Software Key News & Latest Developments
Table 54. Clicksoftware Company Summary
Table 55. Clicksoftware Workforce Management Software Product Offerings
Table 56. Clicksoftware Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 57. Clicksoftware Key News & Latest Developments
Table 58. Calabrio Company Summary
Table 59. Calabrio Workforce Management Software Product Offerings
Table 60. Calabrio Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 61. Calabrio Key News & Latest Developments
Table 62. ATOSS Company Summary
Table 63. ATOSS Workforce Management Software Product Offerings
Table 64. ATOSS Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 65. ATOSS Key News & Latest Developments
Table 66. Genesys Company Summary
Table 67. Genesys Workforce Management Software Product Offerings
Table 68. Genesys Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 69. Genesys Key News & Latest Developments
Table 70. Monet Software Company Summary
Table 71. Monet Software Workforce Management Software Product Offerings
Table 72. Monet Software Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 73. Monet Software Key News & Latest Developments
Table 74. InVision AG Company Summary
Table 75. InVision AG Workforce Management Software Product Offerings
Table 76. InVision AG Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 77. InVision AG Key News & Latest Developments
Table 78. Teleopti Company Summary
Table 79. Teleopti Workforce Management Software Product Offerings
Table 80. Teleopti Workforce Management Software Revenue (US$, Mn) & (2018-2023)
Table 81. Teleopti Key News & Latest Developments
List of Figures
Figure 1. Workforce Management Software Segment by Type in 2022
Figure 2. Workforce Management Software Segment by Application in 2022
Figure 3. Global Workforce Management Software Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Workforce Management Software Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Workforce Management Software Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Workforce Management Software Revenue in 2022
Figure 8. By Type - Global Workforce Management Software Revenue Market Share, 2018-2029
Figure 9. By Application - Global Workforce Management Software Revenue Market Share, 2018-2029
Figure 10. By Type - Global Workforce Management Software Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Workforce Management Software Revenue Market Share, 2018-2029
Figure 12. By Application - Global Workforce Management Software Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Workforce Management Software Revenue Market Share, 2018-2029
Figure 14. By Region - Global Workforce Management Software Revenue Market Share, 2018-2029
Figure 15. By Country - North America Workforce Management Software Revenue Market Share, 2018-2029
Figure 16. US Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Workforce Management Software Revenue Market Share, 2018-2029
Figure 20. Germany Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 21. France Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Workforce Management Software Revenue Market Share, 2018-2029
Figure 28. China Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 32. India Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Workforce Management Software Revenue Market Share, 2018-2029
Figure 34. Brazil Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Workforce Management Software Revenue Market Share, 2018-2029
Figure 37. Turkey Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Workforce Management Software Revenue, (US$, Mn), 2018-2029
Figure 41. Kronos Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Infor Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Verint Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. NICE Systems Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Aspect Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Workforce Software Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Clicksoftware Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Calabrio Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. ATOSS Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Genesys Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Monet Software Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. InVision AG Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 53. Teleopti Workforce Management Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
